Mai Jado

• Comprehensive Recruitment Coordination: Streamlined end-to-end recruitment
processes, reducing time-to-hire by 20% and improving candidate satisfaction
scores by 15%.
• Employee Engagement Program Development: Designed and implemented
employee engagement initiatives, resulting in a 15% increase in overall
employee satisfaction and retention.
• Performance Management System Implementation: Rolled out a new
performance management system, providing training and support to managers
and employees, which led to a 10% improvement in performance review
completion rates.
• Training and Development Programs: Created and facilitated training sessions for
employee development, enhancing skill sets and improving job performance
across departments.
• Compensation and Benefits Analysis: Conducted a comprehensive review of
compensation and benefits packages, leading to the implementation of
competitive and equitable salary structures and benefit programs.
• HR Policy and Compliance Management: Developed and updated HR policies to
ensure compliance with legal regulations and industry standards, reducing
compliance-related risks.
• Employee Relations and Conflict Resolution: Managed employee relations issues,
facilitated conflict resolution, and conducted investigations, fostering a positive
and harmonious work environment.
• Diversity and Inclusion Initiatives: Implemented diversity and inclusion programs
to promote a culturally diverse workplace, resulting in a 20% increase in minority
representation within the company.
• HR Metrics and Reporting: Developed and maintained HR metrics and reports to
track key performance indicators (KPIs), providing actionable insights for
strategic decision-making.

• Collaborated with teachers to support curriculum needs, providing resources and
assisting students with research.
• Managed textbook distribution, maintained inventory records, and ensured
proper maintenance.
• Assisted in library instruction, including orientation sessions and teaching
effective use of resources.
• Promoted literacy through initiatives like book fairs, reading challenges, and
author visits.
• Maintained student records, issued library cards, tracked borrowed materials,
and managed fines.
• Supported technology integration, assisting with computer labs, printers, and
troubleshooting.
• Managed student study spaces, enforcing library policies for noise levels and
behavior.
• Assisted with library displays and exhibits, collaborating with teachers and
students.
• Worked closely with the librarian on collection development and ordering new
materials.
• Contributed to library events and initiatives, including planning special events
and book clubs.

• Identifying and developing new business opportunities through market research/leads, and inelegance gathering.
• Establishing prosperous business relationships with new clients while maintaining the same with preexisting clients.
• Define and follow up on monthly, quarterly, and yearly targets and sales objectives.
• Ensuring all sales opportunities are captured and explored.
• Introducing the company’s profile and services to potential clients through various communications means (emails, phone calls and meetings).
• Ensuring client satisfaction by providing active and prompt delivery and execution of services.
• Negotiating and closing new proposals, contracts, terms and conditions, deals, and promotions with both new and or preexisting clients.
• Following up on all matters related to documentation gathering, advertisement specifications, and the sales process to meet company’s publication’s timelines and objectives.
• Recommend and implement new solutions to enhance the sales performance and techniques.
• Generating revenue through persistence and commitment to the sales objectives and through the monitoring of sales pipelines.
• Editing all received Arabic article-publications

• Identified and developed new business opportunities through market research
and intelligence gathering.
• Established and maintained prosperous business relationships with new and
existing clients.
• Set and monitored monthly, quarterly, and yearly sales targets and objectives.
• Captured and explored all sales opportunities to maximize revenue.
• Introduced company profile and services to potential clients via various
communication channels.
• Ensured client satisfaction through prompt delivery and execution of services.
• Negotiated and closed proposals, contracts, deals, and promotions with clients.
• Managed documentation gathering and advertisement specifications to meet
publication timelines.
• Recommended and implemented solutions to enhance sales performance.
• Generated revenue through commitment to sales objectives and monitoring of
sales pipelines.
• Edited all received article publications for print.

Reporting to the General Manager, this position has primary responsibility for developing and maintaining fundamental operational systems and procedures, including overall management of Stores, Sales functions; Warehouse and Inventory; effective documentation of meetings related to Sales Planning, implementation of numerous initiatives to maintain smooth day-to-day transactions and activities; providing administrative and communications support to various teams; and supervision of the sub-unites.

Sales Tasks :

- Increase Bayt.com product portfolio per customer through active sales
- Transition customers who previously purchased from Bayt.com while maintaining the highest level of customers’ loyalty
- Maintain and grow transactions and revenue volumes from assigned database of customers
- Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Effectively manage the growth of approximately 240 assigned customers through transactional and solution-oriented selling approach.
- Determine customers recruitment needs, and prepare proposals to sell services that address these needs
- Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.

Team Leadership
- Participate in hiring and training of new team members including RM’s and PS’s
- Mentor team members to confirmation and ongoing success
- Regularly provide on-the-job training to the assigned team members on improving skills such as (but not limited to):
- CRM usage
- Meeting skills
- Time management
- Presentation skills
- Budgeting and Forecasting
- Solution development
- Provide accurate and consolidated forecasts for all team members
- Answer day-to-day queries from new RM’s and provide them with tools to sell effectively (invoice copies, Account activation, etc.)

• Managed and supervised the activities of operations personnel including Sales
Executives, Store Managers, Warehousing and Inventory Staff, Customer
Services Agents, and Merchandisers.
• Provided coaching, training, and development to operations personnel, focusing
on customer service, sales, and delivery.
• Monitored and oversaw all operational activities on a daily, monthly, and yearly
basis, including sales, P&L, accounting reports, expenditures, and budget.
• Monitored Sales Staff productivity and implemented programs to enhance sales
outcomes.
• Reviewed operating budgets to analyze trends and applied corrective actions as
needed.
• Conducted manpower planning, interviews, selections, performance reviews, and
disciplinary actions in collaboration with product and HR management.
• Managed store facilities, security, inventory, merchandise, and store
presentation.
• Established sales and service targets/plans consistent with quality and functional
specifications.
• Managed logistics for transportation of goods and personnel to and from outlets.
• Organized contacts, vendors, and database for efficient retrieval, tracking, and
storage.
• Coordinated with IT and brand management teams for the roll-out of new
capabilities, training, and operational problem-solving.
• Developed and managed shift plans, project schedules, and budget targets to
increase sales and enhance customer service.
• Enforced all company operational policies and procedures.
• Managed and resolved employee relations, complaints, store breakdowns, and
other day-to-day activity issues.
• Increased Bayt.com product portfolio per customer by achieving sales targets
through active sales efforts.
• Established and maintained prosperous business relationships with new and
existing clients.
• Successfully maintained and increased revenue volumes from an assigned
database of clients.
• Managed the growth of 240 assigned customers through a transactional and
solution-oriented selling approach.
• Identified up-sell and cross-sell opportunities by delivering quality services and
building long-term relationships.
• Assessed customers recruitment needs and prepared tailored service proposals
to address specific requirements.
• Conducted comprehensive training and online demonstrations for clients on
Bayt.com services.
• Participated in hiring and training new team members, including Relationship
Managers and Product Specialists.
• Provided mentoring to team members, offering guidance, support, and
motivation.
• Delivered on-the-job training to enhance team members skills in various areas
including CRM systems, meeting skills, time management, and presentation
skills.
• Acted as the primary point of contact for day-to-day queries from new
Relationship Managers, providing necessary tools for effective selling.

·Recruited for the Management positions.
·Coordinated with the recruitment agencies in the UK and Kuwait
·Organized the deployment of the new joiners
·Recruited for the head office vacancies.
·Interviewed and accessed candidates
·Coordinated with the Visa department for new joiners visas
·Prepared and reviewed job adverts, internally and externally

• Managed Manpower Request Forms (MRFs) and liaised with operations managers
to address their manpower needs.
• Ensured MRFs were approved by the Finance department within budget
constraints and management requirements.
• Conducted candidate searches through CV/Resume banks, search engines, and
recruitment agencies worldwide.
• Posted job advertisements on various platforms to attract potential candidates.
• Identified suitable candidates based on job descriptions, referrals, and internal
transfers.
• Conducted preliminary screening interviews, shortlisting candidates for final
interviews by line management.
• Oversaw recruitment for mass hiring of sales staff and individual assignments for
various departments.
• Managed recruitment for management positions, including middle and executive
management roles.
• Coordinated with visa and government departments to ensure compliance for
new hires.
• Conducted orientation sessions for new joiners in collaboration with the training
department.

·Increased the corporate sales for 5asec (franchise dry-clean) by getting corporate sales agreements.
·Supported of franchise sales by participating in exhibitions, inviting customers for an introduction meeting to company’s profile and new franchise concepts.
·Developed the company’s Brand awareness, by marketing the company’s services with big organizations.

· Developed new projects and ideas, by studying the market and arranging for surveys.
· Prepared reports and business plan for any new project.
· Coordinated with the head office in Dubai for installing new concepts in Kuwait market.
· Prepared marketing plans and forms for the new projects.
· Prepared new project budgets.
· Marketed the Company’s services with unique ideas, such as advertising in web sites ( Yahoo, MSN Arabia, … etc)
· Prepared media plan for advertising.

· Managed the Technical Affairs Department Director’s calendar and independently scheduled appointments
· Screened incoming calls and correspondences and responded independently when possible
· Directed preparation of records such as agenda, notices, minutes of resolutions for corporate meetings
· Prepared and file all important documents

Project Engineer in AWOS project with the Civil Aviation in Kuwait in Corporation with Qualimetrix Company - USA