Mai Morsy

- Partner with the Country Leaders to align HR strategy with business strategy and act as a change agent to business through process design, implementation and approaches that support business objectives.
- Ensure all new joiners are welcomed and on-boarded successfully, providing tools for successful integration to the practice and office.
- Work with the Country Leaders to oversee the performance management and career develop process within the region and support managers in providing continuous performance feedback and advise on career and skills development, coaching discussions, and performance improvement plans.
- Review resumes and qualifications to determine suitability of candidates.
- Schedule and coordinate interviews cooperatively with hiring managers.
- Verify references and conduct background checks.
- Provide counsel, assistance, and problem-resolution services to employees at all levels, guided by Company policies and relevant employment legislation, managing risk for the firm as a trusted advisor.
- Work with PROs and other HR departments on matters concerning immigration, visa applications/ renewals and international assignments.
- Partner with Payroll and Compensation and Benefits on all matters relating to your country.
- Maintain and update several employees’ reports including but not limited to new joiners & leavers’ report, medical insurance, benefits, etc.
- Responsible for local countries compliance.
- Proactively identify opportunities for continued development and improvement of the HR function in the region.

- Initial Application Processing & Cardholder Profile Maintenance
- Provide End User Training Quarterly and Regularly Update Online Tutorials
- Identify/Recommend Process Improvements to Management
- Complied training presentations, researched and assimilated material for the presentations.
- Assimilating and preparing presentation for management meeting.
- Calculating the pay for outsourced staff as per their attendance.
- Orienting and training new employees by providing orientation information packets; reviewing company policies; going through NBAD’s credit card systems and workflow processes.

- Lead a team maintaining high quality performance to ensure a world class customer service.
- Real time manager task (Managing the queue for the Qatari account to achieve the agreed upon service level in one day)
- Assisting with staff hiring, training, support and retention.
- Handling various tasks as directed by management team.
- Leading the customer care Qatari and VIP team in Doha to deliver the best customer experience
- Managing team performance as well as operational KPIs for maximum efficiency

- Update and maintain patients’ health records
- Process insurance claims in compliance with law requirements
- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
- Keep up-to-date with changes in medical and insurance legislation
- Organizing and maintaining medical staff’s personnel records
- Deal with employee requests regarding HR issues, rules & regulations
- Assist in payroll preparation by providing relevant data (absences, leaves, etc.)
- Conduct initial orientation to newly hired medical staff