AKHILESH MISHRA

My responsibilities included below activities, providing Support and performing DR Drills for Bank critical applications.
• Perform Analysis and provide the solutions on customer reported issues.
• Manage escalations and communicate effectively with stakeholders.
• Use KIBANA for log analysis and explore the reported issue.
• Create the ad-hoc report by running the SQL Query in databases.
• Responsible to Support and manage e-Statement System, TrackSoft System, Finacle BANCA Application, DOCSAFE Application, SigCap Application and QMS Application.
• Oversee end-to-end support of .NET-based three-tier applications (Web, API, and Database) across Windows Server and Azure cloud environments.
• Manage incident, problem, and change management processes in line with ITIL standards.
• Designing the High-Level Diagram (HLD), Low Level Diagram (LLD), Process Flow Diagram for On- Premises deployment and Azure Deployment.
• Constantly exchange ideas within team to improve the existing applications with best practices.
• Communicate, translate and simplify business requirements to developers.
• Make sure to deliver the product as per client’s requirements.
• Manage POC, UAT and Production Go Live of business applications in bank and government entity.
• Perform Production Support aligned with agreed SLA.
• Take responsibility to plan and deploy the BCP or DR site.
• Prioritize requirements from various stakeholders.
• Create the firewall rules and end-point rules for application deployment in client’s environment.
• Attend client’s security review meetings, gather the security requirements, arrange to fix it and test before deployment in client's environment.

My responsibilities included below activities, providing consultation and project management for the latest trends leading towards a secure infrastructure for our organization.

• Deliver small to medium size of projects of medium to high complexity.
• Manage POC, UAT and Production Go Live of business applications like SRE.
• Perform Production Support aligned with agreed SLA.
• Performed SMS Gateway Application Deployment and Production Support.
• Worked on Asset Management System Application Deployment and Production Support.
• Worked on Moodle Learning Management System (LMS) Application deployment and Production Support.
• Performed Production Support for CMS, Visitor Management, GIS, Wadifa, Profile Management System etc.
• Evaluate the solutions which suits for business requirement.
• Prepare the project plan & Action plan.
• Worked as SharePoint Administrator for Online SharePoint as well as On Premises setup.
• Design the technical architecture of application for High Availability at each tier (Web, App/API and Database) and Highly Secure communication in order to maintain service resiliency.
• Collect Infrastructure details (IP address and Host Names) of existing surround systems.
• Create the Firewall Port Matrix with all component’s communications
• Discuss with Information Security team, explain the deployment details and constraints and arrange the approval for implementation.
• Perform Application Penetration testing for any new developed application and share the report with development team before sending the application with IS Team.
• Oversee the implementation of new technology and systems as SRE.
• Perform Azure Administrator activity and Windows Administration in cloud
• Create Azure resource groups and respective VMs to install Web applications and databases.
• Analyze problems and business issues raised by the users and fix
• Application management in production environment after deployment

My responsibilities included below activities, providing consultation and project management for the latest trends leading towards a secure infrastructure for our organization.

• Project management and implementation
• Support all project phases by utilizing various program and project methodologies, systems, tools and quality standards.
• Successfully executed the project for HR Assessment application (This application is used to assess the competency and literacy level of candidates)
• Manage MS TFS, Apache, IIS, Xampp, Tomcat, ZAP etc.
• Analyze the structure of a business and how it uses technology
• Oversee the implementation of new technology and systems
• Worked on multiple Firewall communication matrix preparation and arrange approval
• Create HLD (High Level Design) and LLD (Low Level design)
• Perform Azure Administrator activity and Windows Administration in cloud
• Manage VM Servers in Azure
• Perform MS SharePoint 2016 installation in all required environment
• Perform K2 Five installation in all environment
• Perform Application Penetration testing for any new developed application and share the report with development team before sending the application with IS Team.
• Fix the day to day SharePoint, K2 and Java based application's issues
• Install and maintain MS SQL 2017 in all environment
• Install and configure Apache Tomcat 8.5
• Configure Eclipse for development environment
• Manage Active Directory in Azure Development environment

My responsibilities included below activities, providing consultation and production support for the bank’s critical applications.

• Worked on ARCON PAM Project implementation (This application is used for Privileged Access Management)
• Provide support on bank’s critical systems Moody’s Risk Analyst (MRA tool is used to monitor the company’s Financial performance using their balance sheet)
• Managed Credit Card Payment Process System (CPPS is used as a gateway for all credit card payment and maintain the SI details)
• Supported Salary System (This application used by HR team to pay the staffs salary where same system takes care of staff loan recovery as well)
• Worked on Exchange House system (This system process all customer’s card payments received from difference exchange houses), Overdue Recovery System (ODR system is used to recover all over due loan EMIs), Debit Card Registration (DCR system is used to register and process the customer’s Debit card request), Insurance Direct Debit (IDD), Orbus iServer and ARCOS (CenterPoint).
• Develop and maintain support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLAs.
• Develop and maintain professional relationships with all key stakeholders across IT and the business.
• Assist with the development and implementation of business continuity and service recovery plans and activities.
• Incident, Request and problem management.
• Support MS SharePoint 2013 for any issue raised by end user or any planned activity (i.e. DR, Security Patch Cycle, OS/App/DB/Server version upgrade)
• Done setup of BCP/DR, created DR Document, Tested the application periodically over DR site.

My responsibilities included below activities, providing consultation and production support for the bank’s critical applications.

• Create the Architecture of AML production environment.
• Project management and implementation of AML System (ERASE system is used to scan all financial activities against the specified rules in system and customer’s details against world check input of PEP, EU and other lists)
• Second level support of AML (Anti-Money Laundering) system and Other Risks Applications.
• Gathered new requirement details from compliance team and deployed the AML Changes in production environment following full life cycle.
• Team management done.
• Performed Application/Production Support of Risk Department Applications.
• Administering and monitoring the AML System (ERASE), Risk Analyst, IPS-Sendero and SAS Analytics.
• Coordinate with business users and vendors for application enhancement and issue resolution.
• Test and deploy application patches in UAT and Production Environments.
• Perform SIT and UAT for changes.
• Generate ADHOC reports on demand.
• Prepare Architecture Documents, CRSA and Project Plans.
• Incident and problem management.
• Managed Java and .Net based application

My responsibilities included below activities, providing consultation and production support for the bank’s critical applications.

• Team Management
• Functioned as Application/ Production Support at ABN AMRO Bank, Noida for Credit Cards System.
• Perform SIT and UAT for changes.
• Incident, problem and change management.
• Managed the monthly activities like analysis, re-indexing and purging of the old data.
• Coordinated with vendor regarding new changes and assisted them with necessary information.

My responsibilities included below activities, Application Development and production support for the client’s critical applications.

• Application development.
• Development done using Java, JSP, Servlet
• Wrote stored procedures, triggers, views and T-SQL scripts.
• Worked on MS SQL Server
• Maintained and configured IIS / TOMCAT Apache Servers.