Maimuna Wafa

HR//Public/Government Relations Manager at CIG Business Services

• United Arab Emirates - Dubai
• My current job since August 2010

Notable Achievements:
- Merited “Best Employee and Change maker for the year 2011-2012” for demonstrating highest standards of
business acumen, HR expertise and professional objectivity.
- Contributed significantly in developing ERP system thereby advancing automation, accuracy and integrity of
critical HR operations.
- Played a critical role in streamlining Government Relations support function for clients by facilitating approvals/ renewals and documentation for processes critical for seamless business operations as under: Residence Permits, Visas (employment, investor, tourist), Labor/ Immigration Issues, Commercial Registrations, Trade Licenses, L.L.C. License, Chamber of Commerce, Foreign Affairs, Ministry of Justice/ Notary.
Key Responsibilities:
HR/ Government Relations:
- Spearheading a team of skilled professionals for providing clients high quality PRO services - assigning duties, evaluating progress and addressing issues to seamlessly accomplish goals within prescribed deadlines
- Facilitating seamless execution of business incorporation services to clients by ensuring all requirements
- Cultivating professional relations with key officials at Government organizations; promptly providing all documents/ information on time to acquire requisite permissions/ licenses in a hassle free manner.
- Serving as an escalation point for employee lawsuits that are critical and long standing with Ministry of Labor; devising solutions in line with best HR practices without compromising on organizational policies.
- Aiding clients to establish a legally compliant business; administering all Government prescribed automated software/ applications while maintaining extreme confidentiality and integrity of operations at all times.
- Keeping abreast with latest changes/ advancements in Government policies/ laws and interpreting their application/ impact to business processes to drive Government support services/ operations to a new level of operational excellence, efficiency and effectiveness.

HR Management:
- Providing strategic oversight and direction to organization’s HR policies and practices; presenting innovative
ideas/ initiatives to build and nurture a mutually professional and positive relationship among employees.
- Delineating business goals to conceptualize strategies including programs/ initiatives that increase employee
engagement, morale as well as facilitate ongoing, long-term improvement of skills and performance.
- Leading the constant drive and focus to improve efficiency of HR operations such as manpower planning,
recruitment, salaries/ wages processing, performance management and employee relations among others.
- Advising modification to compensation and benefit plans to align with ever changing factors like job market, business trends, employee expectations, industry standards and organization’s manpower budgets.
- Moderating HRMS systems by regularly updating details of designation, transfers, promotions, retirement as well as overtime, absenteeism and termination to ensure high quality processing of payroll.
- Key person for handling matters pertaining to staff leaves, vacation tickets/ attendance; remediating issues by applying functional expertise thereby enhancing quality of organizations HR environment.

Administration:
- Managing and administering databases, developing and maintaining files/ folders, e-files and business records in line with standard operating procedures with accuracy and extreme confidentiality.
- Directing and coordinating all office/ business operations -travel arrangements, participating in meetings, preparing agenda/ minutes and circulating all memos/ notices among the staff as directed by management.
- Serving as an escalation point for employee lawsuits that are critical and long standing with labor office; devising solutions in line with best HR practices, labor laws without compromising on organizational policies.
- Demonstrating effective client relationship management by providing deliverables that best meet their requirements; endeavoring to add value to job accomplishments in lieu exceeding customer expectations.