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Mais AlKhoury, Compliance Manager and HR Lead

Mais AlKhoury

Compliance Manager and HR Lead·Jordan Insurance Company, UAE

United Arab Emirates

Master's degree, Marketing Management

Work experience

Total years of experience: 11 years, 2 months

Compliance Manager and HR Lead

February 2024 - Present

Jordan Insurance Company, UAE

Abu Dhabi, United Arab Emirates

February 2024 - Present

- Lead and oversee the implementation and adherence to compliance policies and procedures, ensuring alignment with regulatory requirements and internal standards.
- Conduct comprehensive compliance risk assessments and develop mitigation strategies to address identified risks.
- Collaborate with various departments to enhance awareness and understanding of compliance requirements, providing training and support where necessary.
- Monitor and review compliance reports, identify trends and areas for improvement, and take corrective actions as needed.
- Act as the primary point of contact for regulatory authorities and manage communications and reporting, ensuring timely, accurate submissions.
- Develop and implement internal controls to prevent violations of legal guidelines and internal policies, ensuring the company's operations are conducted within the regulatory framework.
- Keep up-to-date with regulatory changes and updates, ensuring the company’s policies and procedures remain current and compliant.
- Sole HR focal point reporting directly to the CEO; manage end-to-end HR operations: recruitment, offers/contracts, onboarding, employee relations, leave/attendance, disciplinary actions, and offboarding.
- Drafted and implemented HR policies and procedures; ensured adherence to UAE labor requirements and internal standards.
- Planned and delivered company trainings and inductions; maintained complete, compliant HR records.
- Oversee CBUAE Emiratization: data submissions, dashboards, track operational vs. recruitment points, coordinate CBUAE contacts, and prepare management updates.
- Partnered with department heads on workforce planning and role design; supported performance and development initiatives to raise capability across teams.

Company industry:
Insurance & TPA

Letter of Credit and Documentary Collection Senior Officer

March 2021 - July 2022

Jordan Commercial Bank

Amman, Jordan

March 2021 - July 2022

- Provided guidance to clients on structuring Letter of Credit and Documentary Collections, ensuring a
comprehensive understanding of their business needs.
- Detected and mitigated trade-finance risks (sanctions/restricted-party matches, TBML indicators); escalated and
reported suspicious activity per policy.
- Guided and supervised the work of Letter of Credit and Documentary Collection Officers, including SWIFT
messages, to ensure efficiency and compliance with regulations, sanctions, and International Trade Standards, as well as internal policies and procedures.
- Examined LC documents under UCP 600 and ISBP 745, and collections under URC 522; resolved discrepancies,
obtained waivers, and facilitated timely settlement.
- Collaborated with FI, Treasury, and Compliance departments to ensure timely processing and regulatory
adherence for trade transactions.
- Streamlined trade-ops procedures and checklists; strengthened maker-checker controls and reduced turnaround
times.

Company industry:
Banking

Trade Finance Officer

October 2014 - March 2021

Bank Audi, Jordan Branches

Amman, Jordan

October 2014 - March 2021

- Engaged with corporate clients to scope needs and structure solutions using Letters of Credit, Documentary Collections, and invoice factoring aligned to cash-flow and risk profiles.
- Issued and advised import and export Letters of Credit, processed amendments and confirmations, generated SWIFT messages, and coordinated reimbursements.
- Examined Letter of Credit presentations under UCP 600 and ISBP 745; identified discrepancies, obtained waivers, and arranged settlements, acceptances, or discounting.
- Prepared and handled incoming and outgoing Documentary Collections per URC 522; tracked maturities and generated SWIFT messages; ensured timely payments.
- Managed invoice factoring transactions, verified invoices and supporting documents, applied agreed advance rates, posted advances and settlements, reconciled buyer payments, and monitored aging and limit utilization.
- Handled import and export guarantees including issuance, advising, amendments, and claims; prepared related SWIFT messages.
- Coordinated with correspondent banks and cross-functional internal teams to ensure aligned, timely processing and a smooth end-to-end workflow.
- Enhanced Standard Operating Procedures, refined templates, and introduced checklists to increase accuracy and
accelerate processing in trade operations.

Company industry:
Banking

Trade Finance Employee

March 2011 - January 2012

Bank of Jordan

Amman, Jordan

March 2011 - January 2012

- Examined, prepared, advised, settled, and processed incoming/outgoing documentary collections in accordance with URC 522; tracked maturities and collection schedules.
- Prepared documentary collection SWIFT messages for instructions, payment advice, and queries.
- Coordinated with cross-functional internal teams to ensure smooth end-to-end processing, aligned approvals, and consistent information flow.

Company industry:
Banking

Education

Coventry University

January 2014

January 2014

Master's degree, Marketing Management

United Kingdom

GPA (rating): Excellent

GPA (rating): Excellent

The University of Jordan

January 2012

January 2012

Bachelor's degree, Marketing

Jordan

GPA (point): 3.47 out of 4

GPA (point): 3.47 out of 4

Skills

Physics
Expert
Physics
Expert
Mathematics
Expert
Mathematics
Expert
Insurance
Expert
Insurance
Expert
International Business
Expert
International Business
Expert
Education
Expert
Education
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SWIFT (PROGRAMMING LANGUAGE)
Expert
SWIFT (PROGRAMMING LANGUAGE)
Expert
TRADE FINANCE
Expert
TRADE FINANCE
Expert
COMPLIANCE REQUIREMENTS
Expert
COMPLIANCE REQUIREMENTS
Expert
COOPERATION
Expert
COOPERATION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INTERNATIONAL TRADE
Expert
INTERNATIONAL TRADE
Expert
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
REGULATORY AFFAIRS
Intermediate
REGULATORY AFFAIRS
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
RISK MITIGATION
Intermediate
RISK MITIGATION
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
Physics
Expert
Physics
Expert
Mathematics
Expert
Mathematics
Expert
Insurance
Expert
Insurance
Expert
International Business
Expert
International Business
Expert
Education
Expert
Education
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS EFFICIENCY
Intermediate
BUSINESS EFFICIENCY
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
POLICY DEVELOPMENT
Intermediate
POLICY DEVELOPMENT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Documentary Credits Rules Reading and Discussions
Back to Back Letter of Credits
Practical Implementations for Handling Documents under UCP 600 and ISBP 745
Anti Money Laundering in Insurance Laws and Best Practices
Certificate in International Trade & Finance (CITF)
Certificate in Trade Finance Compliance (CTFC)
Certificate in International Trade & Finance (CITF)
Certificate in Trade Finance Compliance (CTFC)
Certificate in International Trade & Finance (CITF)
Apr 2016
Certificate in Trade Finance Compliance (CTFC)
May 2018