Mais Zahlout

• Lead overall IT operations supporting academic and administrative services across the institution.
• Own and administer Microsoft 365 environment supporting 200+ users, ensuring availability, security, and governance.
• Lead implementation and optimization of Student Information System (Academia), improving academic workflow efficiency.
• Manage integration between Zoho CRM and institutional academic systems to support student lifecycle processes.
• Oversee IT infrastructure, cybersecurity operations, and enterprise system stability across campus.
• Manage vendor relationships, procurement processes, and IT service contracts.
• Define IT policies, operational procedures, and service management standards.
• Support digital transformation initiatives across academic and administrative units.

• Directed university-wide IT operations across infrastructure, enterprise systems, and academic technology platforms.
• Led and mentored a team of 7 IT professionals supporting academic and administrative services.
• Managed IT infrastructure, cybersecurity, and enterprise systems ensuring service continuity for 3, 000+ users.
• Oversaw IT budgeting, procurement, vendor contracts, and service management processes.
• Led campus network modernization using Cisco, MikroTik, and UniFi technologies.
• Administered Moodle LMS and supported digital learning systems across the university.
• Contributed to ISO 9001 and ISO 21001 certification through IT governance, documentation, and audit readiness.
Key Achievements:
• Delivered multiple infrastructure modernization initiatives using Cisco, MikroTik, and UniFi technologies, improving network reliability and campus connectivity.
• Enhanced IT governance and service management practices, improving operational efficiency and service delivery consistency.
• Supported university digital transformation initiatives through enterprise system development and workflow automation.

Accessibility & Academic Systems Support

• Technical Support Volunteer - ICPC Programming Contest Syria

• Delivered computer skills and digital literacy courses for undergraduate students.
• Supported academic technology adoption and digital learning initiatives.

• Administered Student Information Systems and Learning Management Systems.
• Delivered training and technical support for faculty members, staff, and students.
• Improved academic workflows and enterprise system utilization.
Key Achievements:
• Expanded the Student Information System (SIS) to support university-wide academic operations.
• Successfully launched and supported the student self-service portal.
• Contributed to ISO 9001:2015 certification through process documentation and compliance support.

• Supported servers, network infrastructure, and endpoint systems.
• Implemented deployment solutions using Microsoft Deployment Toolkit (MDT) & Windows Deployment Services (WDS).
• Managed backup and recovery operations using Veeam Backup & Replication.

• Provided technical support for academic and administrative users.
• Resolved hardware, software, and network-related incidents.

• Managed IT operations within a government environment.
• Led infrastructure upgrades, system administration, and service delivery initiatives.
• Coordinated procurement, vendor management, and operational support activities.
• Ensured business continuity through backup and recovery procedures.

• Delivered practical and theoretical instruction in introductory C++ programming for engineering students.

• Provided end-user support and technical troubleshooting.
• Managed software deployment, system maintenance, and backup operations.