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Mais Zahlout, IT Manager

Mais Zahlout

IT Manager·Barzan University College

United Arab Emirates

Master's degree, Informatics Engineering

Work experience

Total years of experience: 14 years, 11 months

IT Manager

September 2025 - Present

Barzan University College

Doha, Qatar •Hybrid

September 2025 - Present

• Lead IT operations for a higher education institution, ensuring reliable and secure technology services supporting academic and administrative functions.
• Transitioned from remote IT management to full on-site responsibility while maintaining operational continuity.
• Contributed to the design and implementation of ICT laboratories, including infrastructure setup and system readiness for academic use.
• Supported deployment of foundational campus network infrastructure (LAN), including structured connectivity and internal network setup.
• Leading the Student Information System (SIS) implementation, including configuration, workflow alignment, and integration with academic processes.
• Ensure IT service availability and support continuous improvement of infrastructure and systems across the institution.
• Collaborate with academic and administrative departments to align IT services with institutional and digital transformation goals.
Company industry:
Higher Education
Job role:
Teaching and Academics

IT Manager

September 2021 - January 2026

Manara University

Latakia, Syria

September 2021 - January 2026

Develop an annual work plans in accordance with the study and analysis of the technical needs for
the work of colleges and directorates at the university, and plans for developing the software
systems that support the work.
Administrative and technical supervision of all aspects related to the computer network and its
peripheral devices on the university campus.
Managing and following up on the work of the technical system and its related servers and other
devices that support the system and performing the necessary periodic maintenance and settings.
Supervising the technical description of the technical equipment or systems to be purchased,
participating in the technical examination of the equipment or systems and ensuring their
compliance with the required specifications.
Company industry:
Higher Education
Job role:
Information Technology

Lecturer

October 2022 - February 2025

Manara University

Latakia, Syria

October 2022 - February 2025

Course: Computer Skills - University Requirements Departments.
Company industry:
Higher Education
Job role:
Teaching and Academics

Academic System Administrator

October 2020 - September 2021

Manara University

Latakia, Syria

October 2020 - September 2021

Administrative and technical supervision of all systems included in the Academic System
(Learning Management, Student Information, e-Learning System... etc).
Providing the necessary support to system users (staff, teachers, students) at the university.
Developing development plans for the current software systems according to the study and
analysis of the software needs necessary for the work of colleges and directorates at the
university.
Preparing the necessary reports periodically according to work requirements.
Company industry:
Higher Education
Job role:
Information Technology

IT Specialist

January 2020 - September 2020

Manara University

Latakia, Syria

January 2020 - September 2020

Managing and monitoring the network infrastructure, following up on faults, and making the
necessary modifications and updates.
Maintaining the security of computers and protecting them by using all necessary means of
protection.
Implementing data backup mechanisms according to the necessary schedule, while specifying the
method of copying manually or automatically using appropriate programs.
Develop the infrastructure and software system according to the needs.
Company industry:
Higher Education
Job role:
Information Technology

IT helpdesk

September 2018 - January 2020

Manara University

Latakia, Syria

September 2018 - January 2020

Carrying out the installation of computers and downloading operating systems, programs
necessary for work, and other programs used at the university.
Carrying out the necessary repairs to the system’s devices and following up on their repair
operations outside the university.
Providing technical support to users of critical systems used at the university
Company industry:
Higher Education
Job role:
Information Technology

IT Manager

September 2013 - September 2018

Insurance and Pensions Establishment

Latakia, Syria

September 2013 - September 2018

Technical supervision of all aspects related to IT Directorate.
Company industry:
Insurance & TPA
Job role:
Information Technology

Lecturer

September 2016 - January 2017

Tishreen University

Latakia, Syria

September 2016 - January 2017

teaching (programming 1 course): teaching basics of C++ programming language
Company industry:
Higher Education
Job role:
Teaching and Academics

IT Specialist

September 2012 - September 2013

Insurance and Pensions Establishment

Latakia, Syria

September 2012 - September 2013

Maintaining the security of computers and protecting them by using all necessary means of
protection.
Performing the necessary backups of the entire system.
Company industry:
Insurance & TPA
Job role:
Information Technology

IT Help Desk

July 2011 - September 2012

Insurance and Pensions Establishment

Latakia, Syria

July 2011 - September 2012

Make the necessary repairs to the system’s devices.
Make all the installation & downloading for operating systems and programs that are necessary
for the work.
Company industry:
Insurance & TPA
Job role:
Information Technology

Education

Tishreen University

February 2018

February 2018

Master's degree, Informatics Engineering

Syria

GPA (percentage): 80%

GPA (percentage): 80%

Informatics Engineering - Department of Systems and Computer Networks

Tishreen University

September 2010

September 2010

Bachelor's degree, Informatics Engineering

Syria

GPA (percentage): 79%

GPA (percentage): 79%

Informatics Engineering - Department of Systems and Computer Networks

Asmaa bint Omais

June 2005

June 2005

High school or equivalent, high school - scientific section

United Arab Emirates

GPA (percentage): 97%

GPA (percentage): 97%

High School

Skills

Enterprise Backup
Expert
Enterprise Backup
Expert
Servers
Expert
Servers
Expert
Exchange Server
Expert
Exchange Server
Expert
Active Directory
Expert
Active Directory
Expert
Networks
Expert
Networks
Expert
IT Service Management
Expert
IT Service Management
Expert
Incident Management
Expert
Incident Management
Expert
Change Management
Expert
Change Management
Expert
SLA-based support operations
Expert
SLA-based support operations
Expert
Cloud & Collaboration
Expert
Cloud & Collaboration
Expert
IT Administration
Expert
IT Administration
Expert
Systems Administration
Expert
Systems Administration
Expert
Windows Server 2012/2016/2019
Expert
Windows Server 2012/2016/2019
Expert
Active Directory
Expert
Active Directory
Expert
VMware
Expert
VMware
Expert
vSphere
Expert
vSphere
Expert
VMware ESX
Expert
VMware ESX
Expert
vCenter
Expert
vCenter
Expert
WSUS
Expert
WSUS
Expert
WDS
Expert
WDS
Expert
Network Management
Expert
Network Management
Expert
IT Management
Expert
IT Management
Expert
DHCP
Expert
DHCP
Expert
DNS
Expert
DNS
Expert
DNS management
Expert
DNS management
Expert
DNS administration
Expert
DNS administration
Expert
Cisco Routers
Expert
Cisco Routers
Expert
Mikrotik
Expert
Mikrotik
Expert
UniFi Controller
Expert
UniFi Controller
Expert
LAN/WAN infrastructure design
Expert
LAN/WAN infrastructure design
Expert
LAN/WAN infrastructure administration
Expert
LAN/WAN infrastructure administration
Expert
IT
Expert
IT
Expert
Academic IT Systems
Expert
Academic IT Systems
Expert
Academic Administration
Expert
Academic Administration
Expert
E learning LMS
Expert
E learning LMS
Expert
ERP Management
Expert
ERP Management
Expert
ERP Systems
Expert
ERP Systems
Expert
E learning
Expert
E learning
Expert
Moodle
Intermediate
Moodle
Intermediate
Student Information Systems
Expert
Student Information Systems
Expert
SIS
Expert
SIS
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT Support
Expert
IT Support
Expert
IT Operations
Expert
IT Operations
Expert
Helpdesk management
Expert
Helpdesk management
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Remote Support
Expert
Remote Support
Expert
IT Asset Management
Expert
IT Asset Management
Expert
Technical Documentation
Expert
Technical Documentation
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Cybersecurity
Intermediate
Cybersecurity
Intermediate
Access Control
Expert
Access Control
Expert
Endpoint Security
Expert
Endpoint Security
Expert
Endpoint Protection
Expert
Endpoint Protection
Expert
backup & recovery strategies
Expert
backup & recovery strategies
Expert
data integrity
Expert
data integrity
Expert
user security management
Expert
user security management
Expert
IT Security
Expert
IT Security
Expert
Project Management
Expert
Project Management
Expert
IT budgeting
Expert
IT budgeting
Expert
vendor coordination
Expert
vendor coordination
Expert
Infrastructure Planning
Expert
Infrastructure Planning
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
IT Infrastructure Management
Expert
IT Infrastructure Management
Expert
Virtualization
Expert
Virtualization
Expert
Virtualization Solutions
Expert
Virtualization Solutions
Expert
Backup
Expert
Backup
Expert
Backup Solutions
Expert
Backup Solutions
Expert
Veeam Backup & Replication
Expert
Veeam Backup & Replication
Expert
Microsoft Deployment Toolkit
Expert
Microsoft Deployment Toolkit
Expert
Microsoft 365 Administration
Expert
Microsoft 365 Administration
Expert
User Management
Expert
User Management
Expert
Microsoft Exchange
Expert
Microsoft Exchange
Expert
Microsoft Exchange Server
Expert
Microsoft Exchange Server
Expert
Email Management
Expert
Email Management
Expert
Reporting
Expert
Reporting
Expert
Technical Presentations
Expert
Technical Presentations
Expert
Time Management
Expert
Time Management
Expert
Time management skills
Expert
Time management skills
Expert
Priority Management
Expert
Priority Management
Expert
Priority Handling
Expert
Priority Handling
Expert
IT Leadership
Expert
IT Leadership
Expert
Team Supervision
Expert
Team Supervision
Expert
Academic & Staff Training
Expert
Academic & Staff Training
Expert
End-User Enablement
Expert
End-User Enablement
Expert
Cross-Functional Stakeholder Collaboration
Expert
Cross-Functional Stakeholder Collaboration
Expert
Strategic IT
Expert
Strategic IT
Expert
Strategic IT Execution
Expert
Strategic IT Execution
Expert
IT Service Delivery
Expert
IT Service Delivery
Expert
Operational Management
Expert
Operational Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Communications
Expert
Communications
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Integrated Management System Internal Auditor
Manara University
Jul 2025
Show credentials
Oxford Online Placement Test
Show credentials
CCNA
Oct 2009 - Oct 2012
Show credentials
Human Resource Management - HRM
Aug 2022
Show credentials
International Computer Driving License (ICDL)
Apr 2011
Show credentials
Leadership Skills Certificate
Apr 2021
Show credentials
Training
C++ Programming Language
Local Institution
Microsoft Certified IT Professional (MCITP)
Online training
Windows Deployment Services (WDS) & Microsoft Deployment Toolkit (MDT)
Online training