Property Officer
Key One Properties
Total years of experience :16 years, 4 Months
Handling rentals and sales of properties in Dubai, primarily specialising in Palm Jumeirah, and handling enquiries for various other areas such as Remraam and Mirdif.
Independently advertising and listing all properties in full detail using the specialist real estate CRM software PropSpace, and building the company's database. Liaising with clients and landlords to assist them with their individual requirements, and guiding them on procedures and processes. Assisting owners with evaluating their properties. Presenting clients with properties that meet their requirements and showcasing them at their convenience. Negotiating pricing between client and landlords so that both parties are content. Developing excellent relations with clients and owners, and also with third parties e.g. developers, brokers, agents, and community management offices etc. Assisting the property management and short term leasing departments with building up their clientele. Researching the property market to enhance and expand my experience and knowledge.
My main function was to service several of the company’s major client accounts, as well as to channel new accounts to generate revenue for the company. However, working very closely with the Director, I was also heavily involved in all processes happening in-house and company-wide. This included being involved in management meetings, evaluating the company’s growth, setting targets and looking at areas of expansion. An events department was initiated and I was involved in its setting up and operation.
As a Property Officer, my main focus was property management, working closely with senior management under minimum supervision, reporting directly to the Chief Business Manager. I was involved in all aspects of the property field and dealt mainly with residential and commercial aspects on behalf of the company, such as renting out villas and commercials spaces, preparing reports, drafting relevant agreements and dealing with respective departments and external authorities e.g. DEWA in order to finalize the process. I was also responsible for assuring upkeep of properties with regards to security, furnishing and renovations. I also administered all company related issues such as staff housing, labour camps etc. One of the major projects I was involved in was to re-house nationals who were affected by new developments within the city. I was often required to work out of hours and at great speeds as to facilitate the people I was dealing with, mainly being UAE nationals and high net worth individuals
I was assigned as a junior surveyor/property consultant to survey and evaluate properties on the banks’ & clients’ behalf, preparing evaluation reports on each property taking into account each bank’s individual requirements and submitting the same. I also dealt with all sales and rental related issues to the client’s requirements and in the best interest of the client. I continuously studied the property market in order to advise clients or banks on returns and to be aware of the best offer for our clients. In addition, basic office administration.
I was in a client facing role, involved in the general maintenance of client accounts such as opening job cards, assisting the team in servicing the clients to the full capacity, and guaranteeing client satisfaction. I was in charge of networking and maintaining active liaisons with publications i.e. Gulf News, Motivate Publishing, Khaleej Times and others, as well as following up for client approvals for jobs done and obtaining their approvals. I was also responsible for delivering ads to publishers within deadline, creating invoices, making sure payments are met on time, collection of payments, and following up with the concerned departments accordingly. I also handled basic office administration and dealt with HR related duties, e.g. visas, medical, salary slips etc.
My role here was to generate new business as well as look after the current clientele. I also visited clients along with technicians to carry out the required repair works. In addition, I was involved in basic office administration such as handling all sorts of queries via email and phone, writing daily reports on each job done, purchasing, preparing quotations, expense claims and invoices, and creating contracts.