After Sales Administrator
AL Habtoor Motors
Total years of experience :11 years, 7 Months
• Prepare Parts Sales Comparison report (Daily, MTD and YTD) against Budget and Previous year and submitted to Senior Management.
• Confirm the Cost of Routine Maintenance Contract (RMC) and prepare the RMC and forward to the respective workshops.
• Cross-check Customer details and vehicle details provided in the RMC request matches as per the System.
• Create new campaign codes as and when necessary.
• Once the payment is done by the Customer and receipt is received from workshops, update the RMC module for the exact services, so that the Service Advisors can select the RMC menu codes applicable for the job card is created with proper Account code and type of service.
• Prepare RMC report showing number of contracts sold and sale value, detailing each workshop and service advisor performance on daily basis.
• Cross-check LPOs against Quotations.
• Cross-check invoices against LPOs.
• Translate and type letters in Arabic.
• Attend to Arabic Speaking Customers phone calls.
• Make Vehicle service appointments over phone and for walk-in customers.
• Answering incoming calls on multi-line telephone.
• Attend to Customers to receive their vehicle and note down all the service and repair requirements in the work order, a copy of the work order is handed over to the Customer.
• Inform the Customer of approximate delivery time and cost of repairs.
• Prepare Job card as per the Requirements and hand over to the Workshop Controller.
• Follow-up of the status of vehicle and inform Customer of any unexpected delays or additional repairs found while carrying out the service/repairs.
• Inform the estimated cost of additional repairs, if and when required.
• Inform the Customer when the Vehicle is ready for collection.
Introduction about HR management by using MenaHR® system.
Understand how to use HR software.
Apply testing for software to make sure it comply with customers requirement.
Make sure that developed software meet client requirements
Computer skills & training courses : Microsoft Office tools Visual basic 6.0 C++ Java HTML MATLAB 7.0 Assembly Object Oriented Programming Oracle Database 10g: SQL Visual Basic.Net 2005/2008 Networks fundementals 2008: successfully completed a course in A+ Maintenance at Al-Balqaa Applied University