Customer Service Team Leader
Bayt.com
Total years of experience :17 years, 3 Months
● Responsible for improving customer retention through programs and service
provided to the
customer.
● Actively listen to customers and provide them with solutions that meet or
exceed what they need.
● Explain and demo all digital products of bayt.com in person or online.
● Increase bayt.com's product portfolio per customer through active sales with
constantly working
to improve customer care experience, create engagement and facilitate
organic growth.
● Take ownership of customer’s issues and follow problems through to
resolution.
● Create communications to keep customers in the know on current offers,
pricing, support concerts
or any changes.
● Determine customers' recruitment needs and prepare proposals to upgrade
their experience
● Identify, up-sell and cross-sell opportunities by building long-term
relationships and providing
quality customer service.
● Ensure coverage of your assigned stack through regular physical and
telephonic meetings.
● CRM system should be used extensively.
● To handle (Assisted/Verified Assisted services) as per the task list
● To follow up with clients and confirm their satisfaction on the shortlisted CVs
● Ensure user understands the benefits of using website tools and basic functions
● To leverage this relationship ultimately to promote Bayt.com products and
services and motivate
repeat client usage (RENEWALS)
● To motivate clients to recommend Bayt.com through positive word-of-mouth
(REFERRALS)
● To obtain Testimonials from clients on the benefits of Bayt.com services
● To promote positive client experiences on Bayt.com
● To continuously conduct market research on customers’ needs and share it
with department heads in
order to improve Bayt.com offerings
● Report to designated consultants on client’s status and to the Area or
Country Manager on sales and
operational matters
● Carry out other sales and operational activities as requested by the
management
● To handle (Assisted/Verified Assisted services) as per the task list
● To follow up with clients and confirm their satisfaction on the short listed CVs
● Ensure user understands benefits of using website tools and basic functions
● To leverage this relationship ultimately to promote Bayt.com products and
services and motivate
repeat client usage (RENEWALS)
● To motivate clients to recommend Bayt.com through positive word-of-mouth
(REFERRALS)
● To obtain Testimonials from clients on the benefits of Bayt.com services
● To promote positive client experiences on Bayt.com
● To continuously conduct market research on customers’ needs and share it
with department heads in
order to improve Bayt.com offerings
● Report to designated consultants on client’s status and to the Area or
Country Manager on sales and
operational matters
● Carry out other sales and operational activities as requested by the
management
Science Highschool