Clients and Customer Support officer
SHARP STEEL INDUSTRY PVT; LTD; GUJRANWALA, Pakistan
Total years of experience :7 years, 7 Months
Handled customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Prepared product or service reports by collecting customer information.
Met personal / team sales targets and handling quotas.
Independently handled client issues, complaints and enquiries effectively and efficiently.
Maintained in-depth knowledge of Local markets in order to be abreast with current market trends
Assisted and Escorted VIP guest (Emirates VIP Lounge)
Assisted First & Business Class Passengers to use our chauffeur driven services.
Assisting Transit passengers guided them for Chauffeur car services and assisted in hotel bookings.
Coordinated and assisted regarding any fleet issues with other concern departments (HR and Accounts)
Provided administrative support to Fleet Manager by Isolating problems and quickly identifying the solution
Assisting with the handling/answering phone inquiries regarding fleet status, fleet capacity and other fleet related issues
Maintained vehicle specifications and oversaw fleet operations.
Tracked fleet movements and made efficiency recommendations.
Evaluated drivers and performed background checks.
Monitored performance of all drivers.
Ensured that all safety regulations were fully implemented.
Addressed immediate maintenance needs.
Made route recommendations designed to safely improve efficiency.
Prioritized Drivers assignments and made adjustments when required.
Managed and forecasted booked passengers & provided estimated no of passengers for both arrival/departure terminals and advised shift managers accordingly.
Prepared weekly and monthly reports
(Project Management)
economics, journalism and statistics