MUHAMMAD MAIZ هازارفي

 Handled customer inquiries, complaints, billing questions and payment extension/service requests.
 Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
 Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
 Prepared product or service reports by collecting customer information.
 Met personal / team sales targets and handling quotas.
 Independently handled client issues, complaints and enquiries effectively and efficiently.
 Maintained in-depth knowledge of Local markets in order to be abreast with current market trends

 Assisted and Escorted VIP guest (Emirates VIP Lounge)
 Assisted First & Business Class Passengers to use our chauffeur driven services.
 Assisting Transit passengers guided them for Chauffeur car services and assisted in hotel bookings.
 Coordinated and assisted regarding any fleet issues with other concern departments (HR and Accounts)
 Provided administrative support to Fleet Manager by Isolating problems and quickly identifying the solution
 Assisting with the handling/answering phone inquiries regarding fleet status, fleet capacity and other fleet related issues
 Maintained vehicle specifications and oversaw fleet operations.
 Tracked fleet movements and made efficiency recommendations.
 Evaluated drivers and performed background checks.
 Monitored performance of all drivers.
 Ensured that all safety regulations were fully implemented.
 Addressed immediate maintenance needs.
 Made route recommendations designed to safely improve efficiency.
 Prioritized Drivers assignments and made adjustments when required.
 Managed and forecasted booked passengers & provided estimated no of passengers for both arrival/departure terminals and advised shift managers accordingly.
 Prepared weekly and monthly reports