Duty Night Manager
kempinski hotel
Total des années d'expérience :9 years, 4 Mois
Guest Relations and Service: Welcome and assist guests during late
hours, addressing inquiries and special requests promptly
Team Supervision and Coordination: Manage night shift staff,
ensuring clear communication and effective task delegation
Security Oversight: Implement security protocols, monitor
surveillance systems, and respond to incidents
Operational Management: Ensure smooth operation of hotel
facilities, handling reservations and check-ins efficiently
Problem Resolution and Guest Satisfaction: Resolve guest
complaints promptly and proactively anticipate guest needs
Administrative Duties: Complete end-of-day reports, manage
financial transactions, and maintain records
Training and Development: Provide training and support to night
shift staff, fostering a culture of excellence
Guest Services and Check-in/Check-out: Welcome guests, handle
check-in/check-out procedures, and address inquiries and concerns
promptly
Staff Supervision and Training: Supervise front desk staff, delegate
tasks, and provide training to maintain high service standards
Reservation Management: Manage room reservations, monitor
availability, and handle reservation inquiries and modifications
Guest Relations and Service Recovery, Quality Assurance and
Standards Compliance:
Guest Services and Front Desk Operations
Room Assignments and Reservations
Room Assignments and Reservations
Guest Relations and Concierge Services
Communication and Coordination
Hospitality industry Welcome guests upon arrival with a friendly and professional
• demeanor. assisting with check-in/check-out procedures. handling guest request, prepare the key holder and printing out the guest arrival as a group
ادارة الفنادق و الاقتصاد
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.