Majd Ajlouni, Institutional Development and Quality Manager

Majd Ajlouni

Institutional Development and Quality Manager

Tikyet Um Ali

Location
Jordan
Education
Master's degree, Health Services Management
Experience
15 years, 4 Months

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Work Experience

Total years of experience :15 years, 4 Months

Institutional Development and Quality Manager at Tikyet Um Ali
  • Jordan - Amman
  • My current job since November 2017

• Strategic Planning
• Quality and Risk Management
• Strategic and Operational Plans Monitoring and Evaluation
• Key Performance Indicators (KPIs)
• Quality and Risk Management
• Policies and Procedures Development and Management
• Prevention of sexual exploitation and abuse (PSEA) focal point
• Organizational Chart

Trainer at Zain International Academy
  • Jordan - Amman
  • My current job since November 2020

MEAL Trainer - Part time
Project Management for Development Trainer - Part time
Zain International Academy

ISO9001:2015 Consultant at Freelancer
  • Jordan - Amman
  • My current job since August 2020

ISO9001 Consultant - Part time
Freelancer

Freelancer Trainer and Consultant at Freelancer
  • Jordan - Amman
  • My current job since August 2020
MEAL Dpro Trainer at freelancing
  • Jordan - Amman
  • My current job since March 2018
Project Dpro Trainer at Freelancing
  • Jordan - Amman
  • My current job since March 2018
Institutional Development Senior Officer at Jordan River Foundation
  • Jordan - Amman
  • January 2017 to November 2017

Key Functions:
• Strategic Planning
• Quality Improvement
• Processes and Procedures Development and Management
• External Complaints Management
• Internal Audit
• Key performance Indicators (KPIs)
• Information and Research

Health Information System Manager at MSF
  • Jordan - Amman
  • September 2016 to December 2016

Key Functions:
• Quality Assurance
• Data Management
• Systems Development and Management
• Quality Improvement

Institutional Development Officer at Health Care Accreditation Council (HCAC)
  • Jordan - Amman
  • October 2013 to September 2016

1. The Institutional development coordinator, working under the direction of Business Development Director, is responsible for planning, managing, implementing and overseeing the activities of the Institutional development; planning and implementing the business plan and the marketing strategy plan based on the HCAC strategic plan.
2. Support the development effort for both the annual fund and capital campaign. (Key to this position is the ability to juggle various projects and seeking grants at once, while maintaining a clear view of how each project supports the HCAC mission).
3. Develop and implementing a strategic, integrated fund development plan to build and sustain donor/ grant support for HCAC.

Administrative Assistant at Healthcare Accreditation Council
  • Jordan - Amman
  • December 2011 to September 2013

• Prepare and provide continuous education and awareness workshops for healthcare providers
• Coordinate and manage all HCAC policies and procedure
• Analyze, Evaluate and Coordinate HCAC courses and workshops
Implement new procedures to enhance productivity of the office
• Organize systems for tracking large volumes of paper flow
• Prepare Contracts, Scope of Work and Confidentiality for Surveyors and Consultants
Provide financial & accounting services to the Finance & Administration Manager

Lecturer at BAU , Jadara University & Toledo College
  • December 2009 to November 2011

Lecturer and Trainer (Part-time) 12/09 to 12/11
Yarmouk University in cooperation with Orient house Academy: 02/11 to 12/11
Jadara University in cooperation with Al-Qusour Academy: 10/10 to 06/11
Toledo Private College: 10/10 to 2/11
Al-Balqa' Applied University (BAU) in cooperation with Dar AL-Oloum cultural center 12/09 to 12/10
• Represented institutions at professional conferences and seminars
• Developed and implemented new methods of teaching to reflect changes in research
• Designed, Prepared and Developed teaching materials
• Supported students through a pastoral/advisory role
• Supervised students’ research activities
• Established collaborative links outside the university with industrial, commercial and public organizations

data collector at higher council for science and technology & WHO
  • Jordan
  • December 2009 to April 2010

Higher Council for Science and Technology 12/09 to 04/10
Data Collector & Analyst (Mental Disorder Research Project)
• Received, recorded and entered all data from the Observer
• Designed and implemented efficient data collection techniques specifically for this company
• Compiled, recorded and coded results / data from interviews and surveys
• Met with supervisor daily to submit completed assignments and discuss progress and provide reports from analyzed data

Intern at KAUH
  • Other
  • February 2009 to January 2010

Internship
King Abdullah University Hospital (KAUH): 02/09 to 01/10

• Quality Department:
• Medical Record Department
• Human Recourse Department
• Floors
• Tender Department

Education

Master's degree, Health Services Management
  • at Royal College of Surgeons and Yarmouk University
  • February 2012
Bachelor's degree, Health Services Administration
  • at Jordan University of Sience and Technology
  • January 2010

GPA (89.2) i had participate in alot of cources and workshops that are inluded in my cv ( so for more information and details you can see my attahed cv ) also a have an experience as a lecturer and trainer , also a have a knowledge in research working because i had worked in a rearch projet about mentall disorder with WHO and the higher council of science and technology .

Specialties & Skills

Healthcare Quality
Business Development
Development Of Policies
Capacity Building
Research
Policy Management
Change Mangement
Monitoring and evaluation
Microsoft Visio
Performance Management
Strategic Planning
Planning
Data analysis
Communication skills
Microsoft office
Quality and Risk Management
Health Services Management
Project Management
Reporting
Capacity Building
Policies and procedures development and Management
Development
Project Design
Key Performance Indicators
Program Design
Process Design
Stakeholder Analysis

Languages

Arabic
Expert
English
Expert
French
Beginner

Memberships

Jordan Society for Quality
  • JSQ Member
  • July 2011
Health Care Accreditation Council
  • HCAC Research committee
  • April 2014

Training and Certifications

Diploma, Environmental Impact Assessment (Certificate)
Date Attended:
October 2019
Project Management Professional (PMP) (Certificate)
Date Attended:
July 2021
Valid Until:
June 2024
Prevention of sexual exploitation and abuse (PSEA) (Certificate)
Date Attended:
November 2020
PMP Training Course (Training)
Training Institute:
Amideast
Date Attended:
November 2018
Duration:
40 hours
PMP Training Course (Training)
Training Institute:
Amideast
Date Attended:
November 2018
Duration:
40 hours
ISO9001:2015 Quality Management Systems Auditor/Auditors Training Course (Training)
Training Institute:
SGS
Date Attended:
March 2019
Humanitarian Information Management (Training)
Training Institute:
IMMAP
Date Attended:
November 2019
Certified Project Management for Development (PMD) (Training)
Training Institute:
Zain International Academy
Date Attended:
August 2019
Duration:
40 hours
Certified Project Management for Development (PMD) (Certificate)
Date Attended:
January 2020
Participate in Communication Skills Course Certification (Certificate)
Date Attended:
December 2010
Valid Until:
December 2010
Language Conversation Course (Certificate)
Date Attended:
September 2009
Valid Until:
November 2009
Business Ethics Course (Certificate)
Date Attended:
November 2009
Valid Until:
November 2009
Anti-Drug Agent Course (Certificate)
Date Attended:
November 2009
Valid Until:
November 2009
CCNA (Cisco Certified Network Associate) attendance cert. (Certificate)
Date Attended:
October 2009
Valid Until:
November 2009
Participate in Quality Management in Health Services Course Certification (Certificate)
Date Attended:
May 2009
Valid Until:
May 2009