IT Systems Leader
Lattakia International Container Terminal (LICT)
Total years of experience :16 years, 11 Months
• Lead a team of professionals in administering Windows Server 2012 and Microsoft
Exchange Server (2010-2016), managing smooth network operations, maintaining server security, handling virtualized environments, and addressing any arising issues promptly.
• Responsible for overseeing the Veeam Backup and Replication system, ensuring data recovery strategies are in place and operational, minimizing the risk and impact of data loss incidents.
• Administer system monitoring tools and Kaspersky Security Center 13, facilitating
system-wide threat detection, prevention, and response, thus upholding the integrity of the IT infrastructure.
• Manage IT helpdesk operations, coordinating
a team providing prompt technical assistance to employees, troubleshooting issues, and facilitating overall productivity enhancement.
• Oversee the administration of various ICOM wireless devices, ensuring reliable and effective communication throughout the organization's facilities.
• Weddings, Portrait, Conceptual, Family, Landscape.
• Photo Editing and Retouching (Adobe Photoshop, Capture One).
• Managed Active Directory on Windows Server 2003, responsible for configuring user accounts, groups, and security settings, ensuring secure and appropriate network user access and permissions.
• Addressed hardware/software issues, led the installation and configuration of new equipment, ensured the correct installation and updates of software applications, and improved system functionality and user experience.
• Led helpdesk operations, providing first-line technical support to employees, guiding
users through step-by-step solutions, and escalating issues when necessary.
• Headed the IP Surveillance cameras workshop until 12/2013, overseeing the
design, implementation, and maintenance of surveillance systems, ensuring efficient
performance and security across the organization.
• Served as a Network Engineer in the Informatics Directorate, focused on maintaining Page 4 of 5the integrity of the network infrastructure, designing, implementing, and maintaining various aspects of network connectivity, data communication, and
data transfer within the company.
• Member of professionals in administering Windows Server 2008 and Microsoft Exchange Server (2010), managing smooth network operations, maintaining server security, handling virtualized environments, and addressing any arising issues promptly.
• Responsible for overseeing the Backup system, ensuring data recovery strategies are in place and operational, minimizing the risk and impact of data loss incidents.
• Administer system monitoring tools and Kaspersky Security Center 10, facilitatingsystem-wide threat detection, prevention, and response, thus upholding the integrity of the IT infrastructure.
• Manage IT helpdesk operations, coordinating a small team providing prompt
technical assistance to employees, troubleshooting issues, and facilitating
overall productivity enhancement.
• Oversee the administration of various ICOM wireless devices, ensuring reliable and effective communication throughout the company.
• Entrusted with the comprehensive administration of the company's WordPress website, overseeing site design, functionality, user interface improvements, content updates, and troubleshooting to ensure a positive user experience.
• Managed the company's presence on Facebook and Instagram, designing and implementing compelling content strategies, interacting with followers, managing advertising campaigns, and leveraging engagement data to continually refine
the social media approach.
• Acted as a bilingual news editor, crafting, editing, and publishing engaging news content in both Arabic and English, ensuring the timely dissemination of company and industry news to a wide audience.
