مجد الرمحي, outbound Telemarketing Officer

مجد الرمحي

outbound Telemarketing Officer

Hsbc - United Arab Emirates

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
ماجستير, Business Administration
الخبرات
11 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 0 أشهر

outbound Telemarketing Officer في Hsbc - United Arab Emirates
  • الإمارات العربية المتحدة - دبي
  • يونيو 2017 إلى أكتوبر 2022

Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to apply new products and/or service.

Educate customers on product offering and services to improve their on-line presence and answers questions from customers building value in the customer relationship.

follow up with customer via telephone or email following initial sales contact.

places a minimum of 45 outbound calls each day

consistently meets departmental sales goals in a monthly basis.

Maintains accurate daily record of sales in sales tracker.

Contact businesses or private individuals by phone.

Identify and overcome objections.

Obtain possible customer leads.

Training & Development في Citruss TV
  • الإمارات العربية المتحدة - دبي
  • مارس 2012 إلى أغسطس 2016

• Supported managers and supervisors in providing on - the - job training to their staff
• Apply actions plans advised by quality team or team leader feedback.
• Design & Conduct training programs and subjects.
• Identify training and development needs for call center staff
• Research for new technologies and methodologies in trainings.
• Provides feedback to call center team leaders and managers
• Prepares and analyses internal and external reports for management staff review.
• Conduct & enhance existing trainings:
i. New Hires Training.
ii. Products Training.
iii. System Trainings (SAP, Magento, ASWAT, website).
iv. Call Center Policy (Rules and Regulations).
v. Performance evaluation and measures (KPI’s and targets).
vi. Skills Trainings

English Teacher في Dubai National School
  • الإمارات العربية المتحدة - دبي
  • أغسطس 2010 إلى أغسطس 2011

Applying an appropriate teaching methodology

Using appropriate teaching material

Having an extra time for individual work with the child

Acquiring specific knowledge, skills and experience in dealing with diversity in class

Adapting the curriculum

Drawing up individual learning plan for each child

الخلفية التعليمية

ماجستير, Business Administration
  • في Canadian University of Dubai
  • يونيو 2011

MBA

بكالوريوس, English language and Translation
  • في Ajman University Of Science And Technology
  • أغسطس 2007

English Language & Translation

Specialties & Skills

CALL CENTER
CAR DRIVER
CRITICAL THINKING
GRAPHIC DESIGN
LANGUAGES
LEADERSHIP
QUALITY
RESEARCH

اللغات

العربية
متمرّس
الانجليزية
متمرّس