outbound Telemarketing Officer
Hsbc - United Arab Emirates
Total des années d'expérience :11 years, 0 Mois
Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to apply new products and/or service.
Educate customers on product offering and services to improve their on-line presence and answers questions from customers building value in the customer relationship.
follow up with customer via telephone or email following initial sales contact.
places a minimum of 45 outbound calls each day
consistently meets departmental sales goals in a monthly basis.
Maintains accurate daily record of sales in sales tracker.
Contact businesses or private individuals by phone.
Identify and overcome objections.
Obtain possible customer leads.
• Supported managers and supervisors in providing on - the - job training to their staff
• Apply actions plans advised by quality team or team leader feedback.
• Design & Conduct training programs and subjects.
• Identify training and development needs for call center staff
• Research for new technologies and methodologies in trainings.
• Provides feedback to call center team leaders and managers
• Prepares and analyses internal and external reports for management staff review.
• Conduct & enhance existing trainings:
i. New Hires Training.
ii. Products Training.
iii. System Trainings (SAP, Magento, ASWAT, website).
iv. Call Center Policy (Rules and Regulations).
v. Performance evaluation and measures (KPI’s and targets).
vi. Skills Trainings
Applying an appropriate teaching methodology
Using appropriate teaching material
Having an extra time for individual work with the child
Acquiring specific knowledge, skills and experience in dealing with diversity in class
Adapting the curriculum
Drawing up individual learning plan for each child
MBA
English Language & Translation