Senior Business Relationship Management Analyst
ADCO
Total years of experience :21 years, 7 Months
Key Responsibilities
Leads business short and long term objectives capturing and translates them into a clear technology strategies and ensuring alignment with corporate objectives
Responsible of ensuring strategies implementations for Information Technology division
Develop annual Information Technology business plan including a high-level investment plan
Translates the business requirements into resource requirements, managing supply/demand balance and business priorities
Coordinates between CITD and customers to ensure collaboration and coordination between all stakeholders
Leads the development of business cases with support of IT stakeholders
Responsible of enhancing customer satisfaction level
Act as the trusted technology advisor for ADCO business units
Monitors, controls and communicates proactively projects progress, budget, risks and issues
Responsible of measuring and reporting IT performance in monthly basis to IT management as well as ADCO ET
KEY Achievements:
Conducted three business plan cycles.
Participated in developing IT overall strategy
Developed IT Mobility strategy
Monitored and reported IT strategy execution process
Developed & Managed IT BSC for 3 years
Conducted several Technology studies and build business cases
Reviewed and re-engineered demand management, change management, and business plan processes
Contributed to ADCO gold award from SKEA
Developed and managed IT internal and external customer satisfaction surveys
Established partnership contract with key technology vendors
Key Responsibilities
Performance management framework
Develop functional strategy map as well as five divisions
Develop, manage, and report BSC measures and targets for the function and all its divisions internally and to shareholders on a periodic timing
Evaluate the effectiveness and efficiency of established system
Actively taking part in the functional and departmental business risk analysis and managing related quarterly review meetings coordination
Responsible of conducting Business Process Improvement
Design and execute Satisfaction Surveys, for all projects stakeholders which included questionnaires, interviews, analysis, presentations and the preparation and presenting of the final report.
Facilitate/Co-ordinate internal events. (Ex. Retreats, workshops)
KEY Achievements:
Introduced BSC concept to ADCO
Managed New Development function and all its units BSC
Conducted several System Audits such as Business Value Assurance Process
Developed and Re-engineered functional and divisional processes
Responsible of monthly presenting & reporting BSC updates
Coordinated and facilitated functional and divisional retreats and workshops
Develop Quality procedures
Key Responsibilities
Managed Petroleum Development technologies projects
Develop and review product specifications, performance terms and acceptance criteria.
Participate in product make-or-buy, lease-or-buy and/or outsourcing decisions.
Negotiate with potential suppliers to obtain agreement of pricing, delivery and other terms.
Participate in forecasting the team’s business and master plans.
Coordinate with Information and systems technology division (ISTD) for PDD HW & SW requirements.
Monitor and coach employees placed on development plans.
Conducting system/application training courses for all PDD end users.
Follow up with end-users for the delivery, installation and configuration of products received and obtain product acceptance authorization.
Maintain and manage SUN, SGI, RedHat and Win2000 platforms and perform corrective and preventive actions as required to optimize performance.
Implement, configure, troubleshooter for all ADCO/PDD applications suite.
KEY Achievements:
Design, implement, and manage ADCO Reality Center (3D room)
Managed Data Storage expansion project
Worked as a procurement focal point for IT related hardware/software
Worked as a coordinator to capture business units IT needs
Conducted UNIX OS training to ADCO staff
Responsible of Technical software licenses management
Introduced the implementation of new systems and provided technical assistance
Responsible of maintain and update technical software and hardware inventory
GPA 3.7