Majdi Bamatraf, Senior Business Relationship Management Analyst

Majdi Bamatraf

Senior Business Relationship Management Analyst

ADCO

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree,
Experience
21 years, 7 Months

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Work Experience

Total years of experience :21 years, 7 Months

Senior Business Relationship Management Analyst at ADCO
  • United Arab Emirates - Abu Dhabi
  • My current job since June 2010

Key Responsibilities
 Leads business short and long term objectives capturing and translates them into a clear technology strategies and ensuring alignment with corporate objectives
 Responsible of ensuring strategies implementations for Information Technology division
 Develop annual Information Technology business plan including a high-level investment plan
 Translates the business requirements into resource requirements, managing supply/demand balance and business priorities
 Coordinates between CITD and customers to ensure collaboration and coordination between all stakeholders
 Leads the development of business cases with support of IT stakeholders
 Responsible of enhancing customer satisfaction level
 Act as the trusted technology advisor for ADCO business units
 Monitors, controls and communicates proactively projects progress, budget, risks and issues
 Responsible of measuring and reporting IT performance in monthly basis to IT management as well as ADCO ET

KEY Achievements:
 Conducted three business plan cycles.
 Participated in developing IT overall strategy
 Developed IT Mobility strategy
 Monitored and reported IT strategy execution process
 Developed & Managed IT BSC for 3 years
 Conducted several Technology studies and build business cases
 Reviewed and re-engineered demand management, change management, and business plan processes
 Contributed to ADCO gold award from SKEA
 Developed and managed IT internal and external customer satisfaction surveys
 Established partnership contract with key technology vendors

Senior Quality Assurance Engineer at ADCO
  • Other
  • March 2008 to May 2010

Key Responsibilities
 Performance management framework
 Develop functional strategy map as well as five divisions
 Develop, manage, and report BSC measures and targets for the function and all its divisions internally and to shareholders on a periodic timing
 Evaluate the effectiveness and efficiency of established system
 Actively taking part in the functional and departmental business risk analysis and managing related quarterly review meetings coordination
 Responsible of conducting Business Process Improvement
 Design and execute Satisfaction Surveys, for all projects stakeholders which included questionnaires, interviews, analysis, presentations and the preparation and presenting of the final report.
 Facilitate/Co-ordinate internal events. (Ex. Retreats, workshops)

KEY Achievements:
 Introduced BSC concept to ADCO
 Managed New Development function and all its units BSC
 Conducted several System Audits such as Business Value Assurance Process
 Developed and Re-engineered functional and divisional processes
 Responsible of monthly presenting & reporting BSC updates
 Coordinated and facilitated functional and divisional retreats and workshops
 Develop Quality procedures

System Engineer at ADCO
  • Other
  • October 2002 to February 2008

Key Responsibilities
 Managed Petroleum Development technologies projects
 Develop and review product specifications, performance terms and acceptance criteria.
 Participate in product make-or-buy, lease-or-buy and/or outsourcing decisions.
 Negotiate with potential suppliers to obtain agreement of pricing, delivery and other terms.
 Participate in forecasting the team’s business and master plans.
 Coordinate with Information and systems technology division (ISTD) for PDD HW & SW requirements.
 Monitor and coach employees placed on development plans.
 Conducting system/application training courses for all PDD end users.
 Follow up with end-users for the delivery, installation and configuration of products received and obtain product acceptance authorization.
 Maintain and manage SUN, SGI, RedHat and Win2000 platforms and perform corrective and preventive actions as required to optimize performance.
 Implement, configure, troubleshooter for all ADCO/PDD applications suite.

KEY Achievements:
 Design, implement, and manage ADCO Reality Center (3D room)
 Managed Data Storage expansion project
 Worked as a procurement focal point for IT related hardware/software
 Worked as a coordinator to capture business units IT needs
 Conducted UNIX OS training to ADCO staff
 Responsible of Technical software licenses management
 Introduced the implementation of new systems and provided technical assistance
 Responsible of maintain and update technical software and hardware inventory

Education

Bachelor's degree,
  • at Higher Colleges of Technology – Dubai
  • June 2002

GPA 3.7

Specialties & Skills

Problem Solving
Multitasking & Pressure management
Development Strategies
Building Relationships
Proven Leadership Skills
Analytical & Creative Problem Solving
MS office
Project Management
different OS
Analytical & Creative Problem Solving
Primary and secondary research
Project Management Knowledge

Languages

Arabic
Expert
English
Expert

Memberships

ISO
  • ISO Lead Auditor
  • July 2008