IT Director
AL Kamal Import Office CO. Ltd.
مجموع سنوات الخبرة :35 years, 10 أشهر
IT Director
• Manage IT Services, SAP Functional & Technical Support Teams.
• Installed Data Center Environment Monitoring System.
• Improve Data Center Air Cooling flow and cycling.
• Improve IT Infrastructure, connectivity bandwidth, services and support across the main office and 7 branches.
• Support the Core & End Users of SAP ECC6 with Modules; MM, SD, FI&CO, PM/QM, CS, and HCM
• Support Vistex Users in Finance Department to process and post the month-end claims.
• Support & train Document Management System (DMS) users.
• Implement and Support Company’s Time Attendance System with e-Gates in the main office and across the branches.
• Liaise with ERP Project Implementer, SAP Quality and SAP end users to resolve the issues and escalate them in timely manner.
• Partner with management to negotiate company’s issues or cross-functional conflicts between departments.
• Create more and improve the existing IT Policies and enforce them in the company.
• Contribute and participate to ISO Auditing
• Manage and develop IT Staff ‘s training plan and career path.
• Chair committees and attend conferences and seminars locally and internationally.
As Project Manager - SAP ECC 6:
• Creating realistic and achievable project plan.
• Develop Request for Proposal - RFP and Request for Information - RFI
• Evaluate Project Plan, Chart, Timeline and Deliverables.
• Develop strategies to overcome project obstacles.
• Control the project budget, leading time, processes redundancies.
• Solid working knowledge of Project Management Methodologies.
• Manage Project Core Teams and diverse teams of professional.
• Negotiate project contractual terms of the project
• Assist SAP implementer collecting business requirements.
• Assist users transferring knowledge effectively to implementer consultants.
• Conduct readiness assessment, evaluate results, and present findings in a logical easy-to read and understanding manner..
• Develop a set of actionable and targeted change management plans; i.e. communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Review and require revision all of the project documents; business blue print, business process procedures, system realization & integration, user testing, user acceptance, user training, cutover procedure and Go Live or system run book.
• Evaluate and review system quality observations and findings.
• Keep the shareholder, project stakeholders and department heads with the status of the project progress.
Managing IT Division for UAE and Oman with teams/\ of applications support, network and PC support, helpdesk/call center, and operations of the regonal data center; in addition managing IT projects
Managing Operations and user support department of national guard health affairs in the western region; managing teams of the user support, helpdesk/callc center, operations of regional data center; managing IT projects, infrastructure development, data center, customer services and support services
Started right after graduation with BS in Computer Science with another diploma in Electronics and Computer Technology. Involving in various departments during the 10-12 years in Aramco; application development, quality assurance, procurement analysis/user requirements, computer and communication, electronic messaging projects, communication circuits technology, helpdesk services and support, internet services, call center operations, network and cabling infrastructure, technical support, project management, user support and training, units & group supervision.
Master in Business Administration
iploma in Electronics & Computer Technology
Bachelor degree in Computer Science