Administrative Assistant -Licensing
Qatar Financial Centre Authority
Total years of experience :24 years, 7 Months
Directly reports to Head of Program Administration.
Provides administrative support to program delivery department.
Coordinates with the Product Development Department regarding training materials and instructors for the courses and programs.
Monitors the day-to-day preparation of training courses ensuring that all training materials and classrooms are properly and smoothly carried out both onsite and offsite.
Prepares training materials, collates and files all training-related documents with utmost confidentiality and accuracy.
Tallies and records evaluation sheets/assessment of instructors done by the participants and upload in the DMS sharepoint software for reporting and record purposes.
Monitors and prepares certificates, attendance sheets, instructors’ feedback and evaluation forms among participants
Maintains an excel sheet of all certificates issued, participants attendance, program materials, and feedback, instructor’s evaluation forms for easy monitoring and record keeping.
Maintains file and inventory of all stationary supplies
Issues receipts / payments of certification courses - CPA, CFA, and CMA
Prepares summary of invoices and order forms and sent out to various clients, and saves soft copy of those.
Point of contact among internal and external customers.
Arrange reservation of meeting rooms and booking of company car reservation for staff and management
Proctoring of various professional examination.
Provides briefing of candidates prior to their examination.
Strictly monitors and conducts walkthroughs and cctv during examination period and report cheating instances.
Prepares reports of monthly income and irregularities on a daily, weekly and monthly basis.
Accounts generation - salary accounts, savings, fixed deposits
Handles personal loans, car loans and credit cards
Brings new business relationship
Directly reports to HR Manager
Prepares reimbursements of medical expenses of employees.
Booking of employees’ airfare by coordinating with DNATA
In charge of company leased cars of employees
Acts as the main contact point providing professional and courteous support services to all corporate customers and internal customers of the bank.
Manages all enquiries and requests such as receiving of documents, incoming mails, and other work-related letters.
Attends to various service requests through various channels like email, phone, fax and in person.
Coordinates and follow ups with internal departments regarding pending matters and other issues
Ensures that each call is screened, request or inquiry is handled in a timely and efficient manner.
Prepares memos other business correspondences as per instruction of the manager.
Accounts generation (corporate and individual clients).
Experience in managing and growing profitability.
Implements sales strategies to increase the deposits of top accounts to strengthen established business relationship.
Monitors the deposit level of existing top accounts, aiming targets of 20% increase on their average daily balance.
Conducts regular client calls, cross sells bank products and cash management solutions to corporate clients.
Handles and monitors daily cash in vault within prescribed limit.
Approves and delivers cash requisition of tellers during the day.
Approves swift/telegraphic transfer requests, processes foreign telegraphic transfers
Supervises the tellers and new accounts staffs
Manages service strategies in accordance with Bank’s policies and procedures to maintain highly acceptable periodic audit rating.
Verifies and approves new accounts opening.
Checks and approves various transactions to ensure that those are within established limit.
Checks daily movement and irregularities of accounts (suspected money laundering).
Account opening of individual, corporate and payroll accounts
Handling bills payment
Processes cash/check deposits, withdrawals and fund transfers
Encoding of swifts/telegraphic transfers and remittances
Run up of outward clearing checks and balancing
ATM cash loading and cash balancing at the end of the day
Processes account opening - savings, current and time deposits.
Attends to customers inquiries
Filing of customer’s account opening forms, documents and identification records.
Prepares bills payment reports
Finished a four year college education with a bachelor degree, Bachelor of Arts in Communication Arts with highly acceptable general average