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Majed Aljahdali, Corporate Bancassurance Relationship Officer

Majed Aljahdali

Corporate Bancassurance Relationship Officer·Allianz Saudi Fransi Cooperative Insurance

Saudi Arabia

Bachelor's degree, إدارة أعمال

Work experience

Total years of experience: 16 years, 10 months

Corporate Bancassurance Relationship Officer

August 2017 - Present

Allianz Saudi Fransi Cooperative Insurance

Khobar, Saudi Arabia

August 2017 - Present

Managed customer relations on ongoing basis to maximize customer retention.

Created activities and engagements to enhance customer experience, knowledge and patronage.

Delivered superior customer service to strengthen relationships and drive future business revenue.

Developed strategic relationships with key clients to foster profitable business initiatives.

Held weekly meetings with BSF corporate team to discover upcoming sales opportunities.

Company industry:
Insurance & TPA
Job role:
Sales

Senior Sales Officer

March 2016 - February 2017

ACIG

Khobar, Saudi Arabia

March 2016 - February 2017

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Created effective strategies to target new markets after researching and analyzing competitor behavior.

Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Referred customers to various services by evaluating needs and providing recommendations.

Company industry:
Insurance & TPA
Job role:
Sales

Customer Service Executive

September 2013 - February 2016

AXA Cooperative Insurance Company

Khobar, Saudi Arabia

September 2013 - February 2016

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Marketed and sold insurance policies directly to clients.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Direct Sales

May 2013 - August 2013

Sanad Cooperative Insurance Company

Khobar, Saudi Arabia

May 2013 - August 2013

Developed strategic relationships with key clients to foster profitable business initiatives.

Assisted customers with prompt and polite support in-person and via telephone.

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Company industry:
Insurance & TPA
Job role:
Sales

Branch Supervisor

March 2010 - April 2013

Al Tawniya Insurance (NCCI)

Khobar, Saudi Arabia

March 2010 - April 2013

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Developed strategic relationships with key clients to foster profitable business initiatives.

Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Cusomer Service

January 2009 - December 2009

Zain

Dammam, Saudi Arabia

January 2009 - December 2009

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Educated customers on product and service details and information.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Educated customers how to use company systems, complete forms and obtain desired services.

Analyzed and escalated complaints and issues to designated departments for investigation and response.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

SBS Swiss Business School

October 2021

October 2021

Bachelor's degree, إدارة أعمال

United Arab Emirates

Institute of Public Administration

June 2008

June 2008

Diploma, Sales & Marketing

Saudi Arabia

GPA (point): 2.5 out of 5

GPA (point): 2.5 out of 5

Sales & Marketing Diploma from the Institution of Public Administration.

Skills

Tabs
Expert
Tabs
Expert
Administration
Expert
Administration
Expert
Billing
Expert
Billing
Expert
Public Administration
Expert
Public Administration
Expert
Receiving
Expert
Receiving
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
MS office
Expert
MS office
Expert
Motivated
Expert
Motivated
Expert
Time Managment
Expert
Time Managment
Expert
Speaker
Expert
Speaker
Expert
Team Player
Expert
Team Player
Expert
Communication
Expert
Communication
Expert
Teamwork
Expert
Teamwork
Expert
Leader
Expert
Leader
Expert
Customer Relations
Expert
Customer Relations
Expert
Enthusiastic
Expert
Enthusiastic
Expert
Relationship Management
Expert
Relationship Management
Expert
Tabs
Expert
Tabs
Expert
Billing
Expert
Billing
Expert
Public Administration
Expert
Public Administration
Expert
Receiving
Expert
Receiving
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
IFCE Certificate
IFCE
Apr 2013

Hobbies

  • Motor sports