Manager HR Business Partnership
National Commercial Bank - Alahli Ncb
مجموع سنوات الخبرة :18 years, 2 أشهر
Make HR contribute to business strategy. Including the design of HR strategies that align with the business, contributing to the organization's values, mission, and planning, participating in strategic planning and offering guidance and direction to all Business Areas with regards to all HR related functions.
• Responsible for the Achievement of Sales Budget and Gross Margins set by the Store Manager.
• Responsible for all operating costs related to my department.
• Responsible to achieve the customer satisfaction goals (measured by IKEA Brand Capital and CSI).
• Ensure that sales is organized and operated according to the range structure.
• Responsible for all activities, regarding marketing campaigns, and seasonal sales.
• Responsible to ensure that sales forecasts are adapted to the sales in order to achieve an optimal goods flow.
• Work closely with the store manager to develop the annual budget.
• Steer the performance in the Market hall operations towards maximised sales and optimized long-term profit.
• Responsible to ensure that all co-workers are properly trained on special development programs to secure the store performance and succession needs.
• Communicate with other departments and management to resolve problems.
• Responsible for routine reports, staff schedule and attendance, co-workers job assignments and results and to evaluate their performance.
• My team & myself are responsible for the planning, execution and follow-up of the stores commercial calendars.
• Displaying analysis & consumer/shopper understanding as the basis for “Go to Market” strategies covering Category reviews and Channel opportunities.
• Effectively developing and managing Category Trade Strategies focused on the 4P’s
• Regularly maintaining and updating Trade Strategies for sales/marketing to reflect current market conditions
• Ensuring all relevant market and consumer information that can develop or enhance category performance is available both internally (Marketing, Operations, etc) and externally (Distributor Partners, etc).
• Assist Marketing in development of NPD trade launch packages through effective analysis & presentation of market and consumer/shopper information
• Provide Distributors/Channel Marketing with a total launch package that maximises Speed to Market and on-shelf availability.
• Maintenance and publication of key sales measurement documents such as New Launch monitor, Distribution Trackers, Pricing Survey, Availability Tracker, Planograms and Sales Cycle Brief.
• Planning of trade launch initiatives including stock management, stock allocation, launch documentation, etc.
• Managing budgets and delivering against targets
• Understanding the Principles of Consumer and Shopper Insights
• Displayed competencies by opening & launching a M.A.C (Mass Activation Centre) with the help of the team and were able to sell over 1000 CPEs (Internet Devices) in less than 20 days.
• Contributed substantially in deploying & launching 5 Pods across Jeddah plus 2 in Makkah & 3 in Madinah in record time.
• Played key role in creating the Retail Guide Handbook for the Flagship Store (by communicating with all departments and agreeing certain SLAs, etc...).
• Successfully opened the Jeddah Flagship Store (the only Flagship Store in the Kingdom) in the attendance of Princes & VIPs from the Kingdom under very challenging circumstances.
• Highly appreciated for successfully heading the launch Al Khobar Lakes project Village 1 successfully and sold out over 200 Villas in 4 hours on 4th of May 2008.
• Commended for efficiently led the launch of Al Khobar Lakes Village 2 in June 2008.
• Spearheaded the launch of Abraj Al Bait in Makkah, Jeddah & Khobar successfully.
• Highly recognised for successful launches of Jeddah Gate Project in Dubai & during Cityscape (achieving the 2nd highest attendance figures after Emaar Dubai).
• Successfully organised arrivals and accommodation for large groups of companies for more than 200 guests at special occasions.
• Liaised with managers of cross-functional departments for ideas in achieving best all round results.
• Created daily plans for the reception team to cope with arrivals and departures as well as briefing the team regarding all the days' activities around the Hotel.
• Effectively dealt with guests and customers complaints Implementing Escalation Management Strategy in a customer facing role as well via the phone by dealing with the complaints, solving them and following with the guests resulting in improvement of system uptime and a high-level customer satisfaction.
BA (Honors) in Travel & Tourism (2.2)