Majed Alzahrani

Assisted the Project Manager in coordinating the overall planning and scheduling activities on projects.
Establishing liaison with project management and clients in all matters relating to project planning and scheduling.
Managed project schedule, analyze schedule variance, evaluate project trends and schedule forecast.
Gathered information from the project team to develop project execution schedule, project execution plan, and work breakdown structure.
Monitored project progress and performed variance analysis in comparison with the schedule baseline.
Assisted in developing, implementing, and complying with the planning and progress monitoring procedure.
Suggested corrective action to keep project on scope, on budget, and on time.

Regional Forecast Analyst /Call Center traffic and scheduling analyst


Developed projected volumes using eWFM forecasting tool for intra-day, daily, weekly, monthly, and annual increments.
Served as a resource to senior management resolving adherence and tracking issues
Interfaced with senior management to interpret needs, assess requirements and identify solutions to non-standard requests to maintain daily service level objectives
Solves moderately technical problems with project schedules and approaches problems and solutions with a new perspective
Work independently to address a range of standard and non-standard situations and incorporates those situations into the finished product.
Analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
Projected staffing required to meet service levels by forecasting both short and long-term call volumes and required staffing.
Analyzed call volumes and patterns, reports forecast and actual performance for sites and/or call handling groups, and maintains other information needed for accurate forecasting.
Collaborated with Team Managers and Directors on regular basis to share information, present trends, and recommend solutions.
Planned for special impact of response to advertising, promotions, acquisitions, etc., and gathers information from other parts of the organization to identify these impacts.
Prepared and analyzed agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements and other constraints.
Processed requests for time off and responds appropriately with information and/or approval
Monitored schedule adherence, variance, and reports daily traffic volumes, headcount analysis, real time performance, and capacity plans
Analyzed call volume and staffing trends and makes recommendations to management.
Generated standard reports on a scheduled basis.
Handled shift bids, assigns schedules to new employees, and updates appropriate databases.
Generated eWFM and ASPECT reports and possesses a good working knowledge to interpret data.
Recommend when shift bids are appropriate for various departments, initiates and coordinates entire shift bid process maintaining strong communications with affected groups.
Conducted training to less experience co-workers on routine aspects of position.
Meet deadlines, plan proactively, and handle stressful situations
Create and maintain headcount files and staffing models both short and long range
Provide to make objective recommendations and provide consultation within all systems.
Forecast and schedule for remote sites.