Majed Hamou

• Administrative & Executive Support:
◦ Draft and manage official correspondence, including emails and correspondence.
◦ Coordinate meetings, discussions, and follow up on decisions.
◦ Monitor office supplies and resources, overseeing daily operations.
• Reporting & Analysis:
◦ Prepare analytical reports and presentations for management to support decision making.
◦ Analyze recurring customer inquiries and provide proposed solutions.
• Technical & Digital Skills:
◦ Provide IT to maintain smooth
◦ Create presentations marketing using
◦ Coordinate tasks across to ensure are met.
◦ Manage and maintain and troubleshoot common technical
◦ Utilize (Excel, Outlook, PowerPoint) and to improve
workflow.
◦ Implement to reduce manual and enhance
◦ Learn digital to support team needs.
• Customer Relations

• Improved product ordering system, speeding up supply and reducing delays.
• Monitored stock across branches to ensure item availability.
• Analyzed sales and inventory data to support smarter purchasing decisions.
• Utilized Dynamic Software for inventory management, ensuring quick replenishment.
• Implemented digital solutions to reduce manual tasks, boosting efficiency and customer
experience.

I have held the position of administrative assistant in three different companies, strategically transitioning
between them to accumulate the necessary expertise that qualifies me for international opportunities outside my
home country, Lebanon. In my most recent role, I served as an administrative assistant at CenterPoint, a Baby
Shop. During that time, I assumed the responsibilities of managing the store, effectively stepping into the role of
a manager due to the absence of one at that particular period. This diverse professional background has
equipped me with substantial skills and knowledge, positioning me as a well-prepared candidate for
opportunities abroad”

• Monitored and organized inventory on shelves and in storage to ensure order and flow.
• Supervised a team of 16 employees, assigned tasks based on skills, and provided training to
increase productivity.
• Assisted in periodic stocktaking and accurately updated records.
• Handled customer complaints directly and maintained a high level of service.
• Managed payments accurately and prepared daily and monthly sales reports.
• Assumed branch manager duties during their absence or covered for another branch
manager, handling administrative and operational responsibilities.

• Maintained consistent service quality and performance during peak periods.
• Achieved sales targets through upselling and cross-selling strategies.
• Assisted in training new team members on sales techniques and customer service.
• Monitored sales trends and suggested product placements to maximize revenue.
• Supported inventory management by tracking stock levels and reporting shortages.

• Built strong customer relationships, ensuring repeat business and loyalty.
• Resolved customer issues promptly, maintaining high satisfaction.
• Provided product advice and styling recommendations to enhance the shopping experience.
• Assisted in visual merchandising and promoted seasonal campaigns, boosting sales.