Majed Hamou

• Contract drafting and review: I review contracts in their final form before signing to
ensure that all clauses are legally accurate and serve the organizations administrative
interests.
• Contract negotiation management: I act as the communication bridge between all
parties to clarify ambiguous points and implement necessary amendments in line with
project requirements.
• Smart archiving and contract renewal: My role goes beyond storing and organizing
contracts; I establish a tracking system for dates to ensure timely renewal or termination
without delays.
Financial follow-up and collection of receivables
• Digital file structuring: I organize and systematically classify the companys digital archive
to ensure fast and easy access to information.
• Server management and updates: I ensure all files are uploaded to the company server for
security, while regularly cleaning outdated and duplicate files to maintain an updated and
clear system.
• Reports, Analysis, and Pricing:
• Pricing proposal development: I have prepared detailed pricing proposals tailored to client
needs and the nature of each projects services.
• Profitability and competitiveness analysis: I carefully analyze costs to achieve a balance
between competitive pricing that attracts clients and protecting company profit margins.
• Decision support through analytical reporting: I do not only collect data; I transform it
into clear analytical reports and presentations for management to support strategic, data
driven decision-making.
• Customer experience analysis and solution development: I monitor and analyze recurring
client inquiries to identify gaps and provide practical recommendations that improve
service quality and reduce future complaints.
• Technical and Digital Excellence:
• Mastery of office tools and systems: I efficiently utilize Microsoft Office applications to
organize work and smoothly operate administrative and financial systems to ensure data
accuracy.
• Technical support and performance enhancement: I assist in resolving technical issues
faced by the team and provide necessary support to ensure uninterrupted digital
operations.
• Digital strategy development: I led and developed 80% of the companys website content
and structure, directly supervising design and development teams to ensure execution
meets high professional standards.
• Technical quality control and governance: I apply academic and practical expertise to
detect and correct software errors using modern methodologies, in addition to data
engineering and classification to ensure smooth and organized user experience.
• Client Relationship Management and Market Expansion:
• Business development and opportunity acquisition: I implement structured strategies to
identify potential clients across various sectors and lead initial communications to present
our service value.
• Relationship building and management: I develop and maintain a comprehensive
database of target clients, ensuring continuous follow-up to position our company as their
preferred choice.
• Presentations and Corporate Representation:
• Professional presentation design: I create clear and visually engaging presentations using
PowerPoint and Canva, effectively highlighting the strength of our services in a persuasive
visual and logical format.
• Effective delivery: I deliver presentations in client meetings and internal discussions to
communicate the companys vision and objectives in the best possible way.

• Acting as the main point of contact between the CEOs office, employees, board members,
donors, government officials, and external partners.
• Coordinating communication with administrative departments across the organization.
• Ensuring timely follow-up on action items and directives issued by the CEO.
• Meetings & Events Coordination
• Coordinating executive-level meetings, formal events, and special functions led by the CEO.
• Preparing materials and agendas for meetings, conferences, and public events.
• Arranging local and international travel logistics, including itineraries and expense
documentation.
• Office Management
• Overseeing the daily operations of the CEOs office.
• Monitoring office supplies and managing administrative budgets as assigned.
• Maintaining strict confidentiality of sensitive corporate matters.

• Improved product ordering system, speeding up supply and reducing delays.
• Monitored stock across branches to ensure item availability.
• Analyzed sales and inventory data to support smarter purchasing decisions.
• Utilized Dynamic Software for inventory management, ensuring quick replenishment.
• Implemented digital solutions to reduce manual tasks, boosting efficiency and customer
experience.

I have held the position of administrative assistant in three different companies, strategically transitioning
between them to accumulate the necessary expertise that qualifies me for international opportunities outside my
home country, Lebanon. In my most recent role, I served as an administrative assistant at CenterPoint, a Baby
Shop. During that time, I assumed the responsibilities of managing the store, effectively stepping into the role of
a manager due to the absence of one at that particular period. This diverse professional background has
equipped me with substantial skills and knowledge, positioning me as a well-prepared candidate for
opportunities abroad”

• Monitored and organized inventory on shelves and in storage to ensure order and flow.
• Supervised a team of 16 employees, assigned tasks based on skills, and provided training to
increase productivity.
• Assisted in periodic stocktaking and accurately updated records.
• Handled customer complaints directly and maintained a high level of service.
• Managed payments accurately and prepared daily and monthly sales reports.
• Assumed branch manager duties during their absence or covered for another branch
manager, handling administrative and operational responsibilities.

• Maintained consistent service quality and performance during peak periods.
• Achieved sales targets through upselling and cross-selling strategies.
• Assisted in training new team members on sales techniques and customer service.
• Monitored sales trends and suggested product placements to maximize revenue.
• Supported inventory management by tracking stock levels and reporting shortages.

• Built strong customer relationships, ensuring repeat business and loyalty.
• Resolved customer issues promptly, maintaining high satisfaction.
• Provided product advice and styling recommendations to enhance the shopping experience.
• Assisted in visual merchandising and promoted seasonal campaigns, boosting sales.