FBO Ramp operation section head/deputy manager GOPS P.H
Royal jet
Total years of experience :6 years, 6 Months
Responsible for executing the strategy for ensuring operational excellence and reliability through
ramp operation service handling of VIP & commercial flights, GSE operation, and GSE maintenance
the program, Aircraft interior and exterior cleaning, Ramp handling staff learning, development, and
certification. As a people leader, the FBO section head of Ramp operation leads and establishes
priorities for a group of staff to manage multi-tasks, for optimal use of our resources, and provide
creative solutions in a dynamic environment
Actively Lead and Manage royal jet Operations (Across all sections/departments/terminals)
achieving a high level of service delivery while ensuring safe, efficient & cost-effective operations.
Proactively ensure all business units work in collaboration achieving quality objectives, KPIs for
customers, internal/external, KPIs, SLAs & SOPs are strictly adhered to. Identify & manage problem
areas, deploying resources to meet customer service delivery targets, safety, security & costs at
acceptable levels. Ensure safety & security are key deliverables & sub-optimal safety practices are
investigated & eliminated. Provide specialized management skills & coverage to various business
units. with a clear understanding of the cost of shift operations, influence & communicate
appropriately that man-hours per aircraft turnaround & cost KPIs are achieved. Manage all areas in a crisis, collaborating as required. Undertake timely investigations of service failures, incidents, accidents & near misses, with appropriate stakeholders. Gathering facts & communicating with concerned units including the safety & compliance team. Feedback/recommend short & long-term actions for elimination/reduction of identified risks providing workable solutions. Initiate immediate action to rectify irregular operations by deploying resources and formulating & communicating recovery plans. Conduct quality audits ensuring compliance with SLAs. Ensure a cycle of continuous improvement. Develop & maintain excellent relationships, and open communication with all internal/external stakeholders ADAC/ADIA, Group Safety & Security, Airport Police, Immigration, and
Airline Customers. Through a hands-on, visible approach, ensure operations, and staff
welfare/interests are understood & appropriately addressed. Provide on-the-job training/coaching/leadership ensuring performance management & improvement And delegating tasks where appropriate