Majed Khan

Lead overall hotel operations with full accountability for Rooms, F&B, Engineering, Housekeeping, Front Office, and Guest Services, ensuring alignment with Choice Hotels brand standards and KPIs.
•
Oversee budgeting, cost control, forecasting, and productivity optimization to achieve financial targets while maintaining service quality.
•
Drive operational excellence through structured SOP implementation, quality audits, and performance monitoring across all departments.
•
Collaborated with ownership, corporate stakeholders, and department heads to execute strategic initiatives that enhanced guest satisfaction scores.
•
Strengthened talent development, succession planning, and team engagement, fostering a high-performance, results-driven culture.
•
Ensure full compliance with Health & Safety regulations, local authority requirements, and brand operational audits.

Serve as a core member of the Hotel Executive Committee, contributing to strategic planning and ensuring operational excellence across all Rooms Division functions.
•
Lead and inspire department heads and teams within the Front Office, Concierge, Guest Relations, Spa & Wellness, Housekeeping, and Laundry, ensuring exceptional service delivery and brand compliance.
•
Implemented and monitored performance goals via Performance Management Program (PMP), improving service quality and guest satisfaction.
•
Champion customer experience by leveraging Voice of the Guest data and social media insights, achieving continuous improvement in service rankings.
.
.
•
Drive talent development through structured coaching, mentoring, recruitment, and succession planning, building a strong pipeline of future leaders.
•
Oversee Health & Safety compliance, cost control, and budget management, maximizing profitability while maintaining high operational standards.
•
Collaborate in formulating and executing the Hotel Strategic Plan, aligning departmental objectives with long-term business growth.