Fraud and Compliance Sr. Specialist
Mobily
مجموع سنوات الخبرة :16 years, 4 أشهر
Fraud and Compliance
Subsequent to education break of 3 years, joined as Business Sales Control Analyst with Saudi Arabia's leading mobile operator.
Key Responsibilities:
• Analyzing sales and providing necessary data and reports to the management to maintain high volume along with increased turnover and enhanced customer satisfaction.
• Handling new account activation and package installation information from the customer care.
• Liaising with a host of prospective contacts and clients, to ensure optimal levels of service and long term business relations. Generating repeat business by providing quality service to existing clients.
• Managing query resolution, interacting with technical support team on a daily basis and ensuring that the queries/complaints received are resolved and responded to within the established SLA.
• Preparing sales forecasts, collecting and analyzing data to evaluate current sales goals. Recommending changes to current sales techniques, procedures or promotional efforts based on market research and new trends.
• Participating in business sales meetings and keeping CRM updated to include daily visit reports, opportunities contacts, etc. Reporting on account performance and customer development.
• Providing administrative support, maintaining attendance log. Managing store stationary items, drafting strategies to promote and redefine product store matrix.
Key Responsibilities:
• Implemented HR policies in compliance with organization's processes and procedures pertaining to staff salaries, allowances, benefits, end of service benefits, disciplinary and grievances measures.
• Coordinated with the senior management for issues related to increase in annual compensation and compilation of base salary/ incentive compensation data for the company.
• Compiled employee performance appraisals, maintained accurate and complete personal records of all candidates and job orders along with weekly & monthly attendance reports.
• Ascertained formal performance management and staffing decisions are integrated. Identified training needs and worked with subordinates to develop/ deliver training programs.
• Proactively developed customer relations through soliciting feedback and addressing/ resolving customer complaints to deliver exceptional customer service.
• Assisted in compilation/ collation of employee performance appraisals, implementation and operation of various compensation plans/ benefits programs including social and medical insurance.
Course Content: • Accounting, Marketing, Statistics , Computer, Investment, Banking, Economic, Business and Communication Skills. Other Trainings and Certifications: • 2003: English and Mathematics, Aramco Training Centre