IT Services & Design officer
Saudi National Bank,
مجموع سنوات الخبرة :10 years, 1 أشهر
Reduce IT tickets initiation ratio.
Reduce reassignment & ticket age time ratios for incidents & requests.
Enhance IT process by automation & robotics with Ui Path & SNB
Automation team.
Handle complaints tickets & improve end-user experience.
Verify tickets closure quality & escalate it to higher MGMT if needs.
Revamp Complain policy & procedure.
Analyze monthly trend bank applications incidents to solve the root
cause with IT productions.
Provide 24/7 network health investigation in ATM & branches by using
Network Node Manager & Scrutinizer .
Escalate network slowness or down issue & contact the service provider.
Update IP interface address of ATM, DVR, Router & Switch in inventory.
Install & fix Switch, Router & Firewall.
• Determining, developing and implementing an organization's
information technology goals.
• Maintain a list of suppliers and other subcontractors who may be
required to assist in the resolution of technical problems.
• Recommend suitable software and hardware systems where these
might improve performance.
• Check Network connection daily.
• Respond to requests for technical assistance from users.
• Analyze and identifying trends in issue reporting and devising
preventative solutions.
• On time information to the other domains for timely action
irrespective of the priority and severity.
• Coordinate Major issue.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.