Majid Eid, customer services manager

Majid Eid

customer services manager

Dubai islamic bank

Location
Egypt - Alexandria
Education
Bachelor's degree,
Experience
20 years, 5 Months

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Work Experience

Total years of experience :20 years, 5 Months

customer services manager at Dubai islamic bank
  • United Arab Emirates - Sharjah
  • October 1989 to February 2010

responsible for manging the inquiries of the iternal /external customer that are routed directly through the branches or through the call center.

ability to assess credit worthiness of loan applicant and use as basis for granting approval.
able to prepare credit memorandum establish credit limits and determine repayment plans or sehedules makerecommendations on credit policy and process improvements.

Education

Bachelor's degree,
  • at Zqaziq univresty
  • August 1986
Bachelor's degree, accoumtant
  • at bachelor of comerce
  • June 1986

- comeleted course of Audit & Managing Risks at Branches -course of ingilish from central bank of Egypt. -course of english from central bank of UAE. --certificate of performance in the area of customer service .

Bachelor's degree, accounting
  • at Zaqaziq univresty-
  • May 1986

 Ability to assess credit worthiness of loan applicant and use as basis for granting approval.  Define application requirements, analyze situation and design loan specifications  Identify vision, strategies and direction to manage the delivery of credit /customer service.  Participate in studies to improve the operational and credit effectiveness of the unit.  Assist in the analysis of credit data, extract and define relevant information, interpret data for the purpose of determining past crediting performance as basis for.-Handle inquiries, credit guarantees and credit reference.  Implement policy and procedures and maintain bank policy in terms of credit facilities.  Able to prepare credit memorandum establish credit limits and determine.  Repayment plans or schedules make recommendations on credit policy and process improvements.  Evaluation credit applications as per guidelines, ensuring adherence to approval process.  Make timely &quality credit decision to insure processing of applications within set time.  Provide competent and problem free service to customer, both internal and external.  Maintain stick confidentiality on All Accounts, bank, products and policies.

Specialties & Skills

Internet
Branches
Adherence
Microsoft Office
Microsoft Office software & the Internet- Expert.

Languages

English
Expert

Memberships

DUBAI ISLAMIC BANK
  • CUSTOMER SERVES MANAGER
  • October 1999
bank du care of egypt
  • credit officer
  • August 1996