customer services manager
Dubai islamic bank
مجموع سنوات الخبرة :20 years, 5 أشهر
responsible for manging the inquiries of the iternal /external customer that are routed directly through the branches or through the call center.
ability to assess credit worthiness of loan applicant and use as basis for granting approval.
able to prepare credit memorandum establish credit limits and determine repayment plans or sehedules makerecommendations on credit policy and process improvements.
- comeleted course of Audit & Managing Risks at Branches -course of ingilish from central bank of Egypt. -course of english from central bank of UAE. --certificate of performance in the area of customer service .
Ability to assess credit worthiness of loan applicant and use as basis for granting approval. Define application requirements, analyze situation and design loan specifications Identify vision, strategies and direction to manage the delivery of credit /customer service. Participate in studies to improve the operational and credit effectiveness of the unit. Assist in the analysis of credit data, extract and define relevant information, interpret data for the purpose of determining past crediting performance as basis for.-Handle inquiries, credit guarantees and credit reference. Implement policy and procedures and maintain bank policy in terms of credit facilities. Able to prepare credit memorandum establish credit limits and determine. Repayment plans or schedules make recommendations on credit policy and process improvements. Evaluation credit applications as per guidelines, ensuring adherence to approval process. Make timely &quality credit decision to insure processing of applications within set time. Provide competent and problem free service to customer, both internal and external. Maintain stick confidentiality on All Accounts, bank, products and policies.