مجيد حمّود

Leadership & Team Management: Supervise the call center and controller
teams, providing guidance, support, and direction to ensure efficient
operations.
Complaint Resolution: Handle customer complaints with a focus on swift
and satisfactory resolution, maintaining high standards of customer
service.
Support & Training: Act as a resource for team members, assisting with
queries and offering help as needed to foster a collaborative work
environment.
Operational Oversight: Monitor and manage the daily functions of the call
center and dispatch system to optimize performance and service delivery.
Online Booking System Management: Responsible for overseeing the
online reservation platform, ensuring accurate and prompt handling of
bookings and inquiries.
Quality Assurance: Implement quality control measures to maintain
service excellence and improve customer satisfaction.

Managing incoming calls and customer service inquiries, often acting as
the first point of contact for customers.
Coordinating service appointments by scheduling and dispatching service
technicians, plumbers, electricians, or painters to customer locations.
Relaying work orders, messages, and information to or from work crews,
supervisors, and customers.
Ensuring customer satisfaction by addressing any issues or concerns
with service delivery.
Providing accurate information on services, pricing, and time estimates.
Utilizing software for dispatching and tracking service calls, managing
schedules, and invoicing.

Assign and dispatch taxis to customer locations using a computerized
system.
Communicate with drivers to relay information about pickups and dropoffs.
Monitor the progress of taxis and ensure adherence to schedules.
Maintain records of dispatches, driver routes, and customer interactions.
Coordinate drivers while maintaining customer liaison.
Manage dispatching operations, ensuring vehicles are ready and
operational.

Customer Service Excellence: Provide prompt and courteous service to
customers, addressing inquiries and ensuring a seamless booking
experience.
Issue Resolution: Handle customer complaints with empathy and
professionalism, resolving issues to maintain high satisfaction levels.
Communication Specialist: Maintain clear and effective communication
with both customers and drivers to facilitate smooth operations.

Customer Engagement: Provide exceptional service to customers,
assisting with inquiries and ensuring a satisfying shopping experience.
Product Knowledge: Maintain extensive knowledge of product offerings,
promotions, and store layout to guide and advise customers effectively.
Issue Resolution: Address and resolve customer concerns with
professionalism, turning challenges into opportunities for service
excellence.
Sales Support: Support sales goals through proactive customer
engagement and upselling techniques.
Team Collaboration: Work closely with team members to achieve store
objectives and contribute to a positive work environment.
Operational Efficiency: Assist in inventory management and ensure the
store’s presentation aligns with brand standards.