ماجد Kaisrani

Supported the successful pre-opening of the hotel by assisting in the development and implementation of Front Office Standard Operating Procedures (SOPs), operational workflows, and guest service standards.

Coordinated recruitment, onboarding, and training of Front Office staff, ensuring team readiness for launch while maintaining high standards of guest experience and operational efficiency.

Assisted in the setup and testing of Property Management Systems (PMS), room inventory processes, and interdepartmental coordination to ensure smooth day-to-day operations from opening onward.

Supported the successful pre-opening of the hotel by assisting in the development and implementation of Front Office Standard Operating Procedures (SOPs), operational workflows, and guest service standards.

Coordinated recruitment, onboarding, and training of Front Office staff, ensuring team readiness for launch while maintaining high standards of guest experience and operational efficiency.

Assisted in the setup and testing of Property Management Systems (PMS), room inventory processes, and interdepartmental coordination to ensure smooth day-to-day operations from opening onward.

Played a key role during the hotel pre-opening phase by supporting operational setup, coordinating between departments, assisting with SOP implementation, and ensuring readiness for guest arrival and opening activities.

Managed daily hotel operations as Duty Manager, overseeing front office functions, guest relations, staff coordination, and issue resolution while maintaining high service standards and guest satisfaction.

Regularly covered Night Manager responsibilities, supervising overnight operations, preparing daily reports and financial closures, handling guest emergencies and escalations, and ensuring smooth communication between night and morning teams.

Managed all day-to-day café operations including staff supervision, customer service, inventory control, supplier coordination, and cash handling to ensure smooth business performance.

Developed and maintained a strong customer experience by implementing service standards, handling customer feedback effectively, and building customer loyalty through consistent quality and hospitality.

Oversaw business growth initiatives including menu planning, cost control, operational efficiency, and marketing activities to improve profitability and increase customer traffic.

Managed guest check-ins and check-outs efficiently while delivering professional customer service and ensuring a smooth guest experience in line with Holiday Inn standards.

Handled guest inquiries, reservations, room requests, and complaint resolution with a customer-focused approach to maintain high guest satisfaction levels.

Coordinated with housekeeping, maintenance, and other hotel departments to ensure room readiness, accurate guest information, and seamless daily hotel operations.

Delivered high-quality in-room dining service by accurately taking orders, ensuring timely delivery, and maintaining professional guest interaction in line with luxury hospitality standards.

Coordinated closely with kitchen and front office teams to manage special requests, VIP amenities, and order accuracy while ensuring guest satisfaction and service efficiency.

Maintained proper presentation, hygiene, and service procedures during food delivery and setup, while handling guest inquiries and resolving service-related concerns promptly.