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تم إلغاء حظر المستخدم بنجاح
ماجد Kaisrani, Assistant Front Office Manager

ماجد Kaisrani

Assistant Front Office Manager·The House Hotel and Residency

المملكة العربية السعودية

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 11 أشهر

Assistant Front Office Manager

فبراير 2020 - أغسطس 2021

The House Hotel and Residency

جدة، المملكة العربية السعودية هجين

فبراير 2020 - أغسطس 2021

Supported the successful pre-opening of the hotel by assisting in the development and implementation of Front Office Standard Operating Procedures (SOPs), operational workflows, and guest service standards.

Coordinated recruitment, onboarding, and training of Front Office staff, ensuring team readiness for launch while maintaining high standards of guest experience and operational efficiency.

Assisted in the setup and testing of Property Management Systems (PMS), room inventory processes, and interdepartmental coordination to ensure smooth day-to-day operations from opening onward.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Assistant Front Office Manager

سبتمبر 2018 - ديسمبر 2019

Hyatt House Hotel

جدة، المملكة العربية السعودية هجين

سبتمبر 2018 - ديسمبر 2019

Supported the successful pre-opening of the hotel by assisting in the development and implementation of Front Office Standard Operating Procedures (SOPs), operational workflows, and guest service standards.

Coordinated recruitment, onboarding, and training of Front Office staff, ensuring team readiness for launch while maintaining high standards of guest experience and operational efficiency.

Assisted in the setup and testing of Property Management Systems (PMS), room inventory processes, and interdepartmental coordination to ensure smooth day-to-day operations from opening onward.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Office Duty Manager

أغسطس 2016 - أغسطس 2018

Rocco Forte Assila Hotel

جدة، المملكة العربية السعودية

أغسطس 2016 - أغسطس 2018

Played a key role during the hotel pre-opening phase by supporting operational setup, coordinating between departments, assisting with SOP implementation, and ensuring readiness for guest arrival and opening activities.

Managed daily hotel operations as Duty Manager, overseeing front office functions, guest relations, staff coordination, and issue resolution while maintaining high service standards and guest satisfaction.

Regularly covered Night Manager responsibilities, supervising overnight operations, preparing daily reports and financial closures, handling guest emergencies and escalations, and ensuring smooth communication between night and morning teams.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Food And Beverage Manager

سبتمبر 2009 - ديسمبر 2016

Café Nostalgia

جدة، المملكة العربية السعودية

سبتمبر 2009 - ديسمبر 2016

Managed all day-to-day café operations including staff supervision, customer service, inventory control, supplier coordination, and cash handling to ensure smooth business performance.

Developed and maintained a strong customer experience by implementing service standards, handling customer feedback effectively, and building customer loyalty through consistent quality and hospitality.

Oversaw business growth initiatives including menu planning, cost control, operational efficiency, and marketing activities to improve profitability and increase customer traffic.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Desk Agent

يناير 2005 - ديسمبر 2006

Holiday Inn Hotel

Geneve، سويسرا

يناير 2005 - ديسمبر 2006

Managed guest check-ins and check-outs efficiently while delivering professional customer service and ensuring a smooth guest experience in line with Holiday Inn standards.

Handled guest inquiries, reservations, room requests, and complaint resolution with a customer-focused approach to maintain high guest satisfaction levels.

Coordinated with housekeeping, maintenance, and other hotel departments to ensure room readiness, accurate guest information, and seamless daily hotel operations.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

In room dining Server

يناير 2004 - ديسمبر 2004

Crowne Plaza Hotel

Geneve، سويسرا

يناير 2004 - ديسمبر 2004

Delivered high-quality in-room dining service by accurately taking orders, ensuring timely delivery, and maintaining professional guest interaction in line with luxury hospitality standards.

Coordinated closely with kitchen and front office teams to manage special requests, VIP amenities, and order accuracy while ensuring guest satisfaction and service efficiency.

Maintained proper presentation, hygiene, and service procedures during food delivery and setup, while handling guest inquiries and resolving service-related concerns promptly.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Northwood University, Montreux

يونيو 2006

يونيو 2006

بكالوريوس، Business Administration

سويسرا

المعدل التراكمي (نقاط): 3.20 من 4

المعدل التراكمي (نقاط): 3.20 من 4

Learned all management related skills and knowledge.

Hotel Institute

يناير 2006

يناير 2006

دبلوم عالي، Business Administration And Hospitality Management

سويسرا

المعدل التراكمي (نقاط): 3.2 من 4

المعدل التراكمي (نقاط): 3.2 من 4

KEY ACADEMIC COURSEWORK: • HIM Montreux Switzerland – Completed the dual degree program of HIM in partnership with Northwood University USA – Course outline: http://www.hotelinstitutemontreux.com/en/page/programmes/bachelor-of-business-administration-in-hospitality-management-3522 • American Hotel and Lodging Accredited Courses – Completed courses covering all fields including Tourism to Resorts, Hotels and Country Clubs. Received Distinction in Food and Beverage Management and specialization in Club Management

اختبارات بيت.كوم

Organizational Behavior Test

التجارة والادارة

Skills

Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Front Office
Expert
Front Office
Expert
Event Management
Expert
Event Management
Expert
Customer Satisfaction and Loyalty, Event Management, Internal Communications
Expert
Customer Satisfaction and Loyalty, Event Management, Internal Communications
Expert
Program Management, Project Management, Complaint Management
Expert
Program Management, Project Management, Complaint Management
Expert
Marketing and Sales, Process Optimization, Training and Development
Expert
Marketing and Sales, Process Optimization, Training and Development
Expert
Budget and Cost Control, Documentation and Reporting, Office Administration
Expert
Budget and Cost Control, Documentation and Reporting, Office Administration
Expert
Hotel Management, Front Office Management, Customer Service Delivery
Expert
Hotel Management, Front Office Management, Customer Service Delivery
Expert
Stakeholder Relations, Staff Management, Teamwork and Leadership
Expert
Stakeholder Relations, Staff Management, Teamwork and Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Front Office
Expert
Front Office
Expert
Event Management
Expert
Event Management
Expert
Customer Care
Expert
Customer Care
Expert
Accounting
Intermediate
Accounting
Intermediate
Management
Expert
Management
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Call Center
Expert
Call Center
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
متمرّس
الانجليزية
اللغة الأم
الأوردو
متمرّس

العضويات

Swiss Education Group

Alumni Member

June 2016

التدريب و الشهادات

الشهادات
Certified Trainer on HBR Leadership Courses
February 2012: Quality Certification
May 2012: Project Management Fundamentals
April 2015: Leadership and Organizational Behaviour
April 2016: How to open an independent hotel – 1-hour online course , Udemy

التدريب
Strategic Management
IIMBx
Nov 2018
Review course and workshop - Leadership
Harvard Business

الهوايات

  • Trekking, Photography, Road Trips