Majid Matbouly

Managing Director at Vezeeta

• Saudi Arabia - Jeddah
• My current job since April 2020

Leading Vezeeta KSA to growth and sustainability during 2020 pandemic year. Building a winning team, restructuring initiatives, delivering smooth-running Operations, and enhancing brand image in the country. Driving significant efforts in expanding business reach by improving the products and brand presence across the Kingdom. Managing senior clients and establishing new partnerships in the country. Brining healthcare knowledge from my previous experience and transformational expertise to drive expansion and growth.
 Increased revenue by nearly 2X compared to 2019, all while having a serious impact on the sector during Covid-19.
 Reduced Financial exposure and restructure collections to drive an increase of 300% in cash inflow.
 Reduced by 25%, all while maintaining solid operations and steady growth of the company.
 Reduced EBITDA of Vezeeta KSA by 40% Vs 2019.
 Established partnerships with multiple Private, public and semi governments entities.
 Built the Organizational structure that will drive growth in Saudi and hired key leaders to drive success.
 Driving significant efforts in expanding business reach to different regions and cities across the Kingdom of Saudi Arabia.
 Personally led few campaigns to drive change an enhance brand image in the country.
 Launched new products in the KSA market such as; HIS system integrations, Telehealth and Home visit.
 Lead speaker for Vezeeta in most digital health and healthcare transformations events in the Middle East.

Associate Partner at Elixir

• Saudi Arabia - Jeddah
• January 2019 to March 2020

Advisor and lead consultant for one of the largest ministries and with the vision realization programs for KSA vision 2030. Responsible in leading a large transformation initiative (Ada’a Health) with ministry to drive change and impact culture to enhance performance. Working closely with the ministry’s leaders and different cities in the North and West of Saudi Arabia.
 Led the effort for a large VRP to shift the organization from planning to delivery.
 Led a client and consultants team to deliver 10 large programs impact on the economy of country.
 Leading Ada’a health for the ministry in the Northern region, and delivering serious performance and cultural impact .
 Leading Ada’a health for the ministry in the Western region (Jeddah, Makkah, Madinah, Taif, Baha, and Qunfutha).
 Large impact and improvement on the performance of the hospitals and measurable impact on the set KPI’s.
 Driving Change Management to the culture and influencing leaders to drive positive change.
 A thought partner for the Deputyship in the ministry, departments heads, Directors generals and Clusters CEO’s.
 Knowledge Transfer for the Operations and client’s team to independently and sustainably deliver impact for the ministry.
 Driving significant efforts in expanding business reach by leading negotiations and proposals with Private and Public sector.

Senior Consultant at Elixir

• Saudi Arabia - Jeddah
• October 2017 to January 2019

Resident Director at Royal HaskoningDHV

• Saudi Arabia - Jeddah
• September 2015 to September 2017

SADECO Saudi Dutch Engineering Consultancy (The legal entity of Royal HaskoningDHV in Saudi Arabia). Overseeing activities related to the company’s vision, values and strategy, ensuring continuous operations through process modification by planning and executing workable strategies to enhance operations. Supporting company's process reengineering and restructuring initiative, delivering smooth-running Operations. Defining clear strategies aligned with service metrics, KPIs, and governance model for tracking quality and performance.

▪ Leading activities related to Maritime, Aviation, Infrastructure, Building and Master Planning for designs and consultancy, interacting with Major clients in Saudi Arabia Such as; MODON, KAEC, ADA, ARAMCO, GACA, SEA Port Authority, IKEA and others.

▪ Planning, Enhancing, and Maintaining the general of Projects and final delivery by setting the proper Mitigation and corrective measures and ensuring mutual understanding, and overcoming obstacles that may occur. Managing contracts, Sub consultant agreements and team and acting as a project Director for Mega projects executed by the International team and local partners.

▪ Establishing and Maintaining high level relation with partners, stakeholders and Clients.

▪ Lead negotiator on Financial and Operational set up with Partners and during proposals with clients.

▪ Driving significant efforts in expanding business reach by improving the horizons and brand presence across the Kingdom of Saudi Arabia.

▪ Working with teams from around the world in our various lead offices in the Netherlands, United Kingdom, South Africa, Dubai and other locations as needed.

▪ Managing Budget general Operational Budget in the Kingdom of Saudi Arabia.

▪ Reduced Financial exposure and outstanding by more than 80% with various projects and different clients.

▪ Reduced overall operational cost by 35% without harming the Operation and business continuity.

▪ Coaching, Mentoring and Supporting; Marketing & Communication, Finance, HR and Facility from International to local Management and align with Regional heads on activities tailored for the Middle East and GCC.

▪ Local Compliance Officer (LCO) for the Middle East in addition to my duty

Operation Manager at United Matbouli Group (Samsung)

• Saudi Arabia - Jeddah
• November 2011 to August 2015

- Recruited and selected to spearhead turnaround of Maintenance Department in Riyadh, which had been struggling for 10+ years. This is the company's second largest service center at 35% of total operations, serving 500 customers per day.

- As Project Lead with 2 direct reports and 120 personnel, delivered operational and strategic imperatives, transforming operations in 3 months; in 6 months, Riyadh Maintenance Department became one of the company's best branches.

- Defined clear strategy for goal attainment along with service metrics, KPIs, and governance model for tracking quality, performance, and accountability. Restructured staff, created new performance expectations, and ensured proper staff training to restore team morale, competencies, and productivity.

- Hired and trained new Branch Manager and Assistant Manager to take over branch operations.
Promoted to oversee all service centers across the Kingdom—23 locations operating internally and externally at customer premises. Manage budgets, assets, equipment, facilities, processes, and personnel (420) of diverse backgrounds and skill levels. Collaborate extensively across divisions, including Finance and HR. Supervise 25 direct reports (Assistant Operations Manager, branch managers, and Communication Manager).

- Supporting company's process reengineering and restructuring initiative, delivered smooth-running Operations.

- Transformed Call Center performance, optimized the customer experience, and built a culture of success by instilling operational structure, standardizing processes, instituting metrics and KPIs, and championing employee engagement.

- Reduced customer complaints from 4% to <1% countrywide, far surpassing industry standard. Success was credited in large part to improved focus and accountability measures.

- Successfully negotiated high-level contracts and improved terms and conditions, including (Samsung, Clients, Partners, and affiliated sister companies).

- Currently on leadership team tasked to restructure TSM to be a standalone company. Working jointly with others to set up company business structure and divisions.

- Drove top-grading strategy, recruiting and hiring "A players" to strengthen skills, leadership, and performance across the organization. Reduced historically problematic high turnover rate, increasing staff retention to among the best in the company. Traveled to Sri Lanka, Egypt, and the Philippines to recruit top technical talent.

- Act as a focal person representing TSM working jointly with Consultants and auditors (Deloite and E&Y) with the entire group to set up company business structure to switch to Initial Public Offering (IPO).

- Expanded our coverage and network in the Kingdom with 3 new service centers opened in 2014.
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Acted as a General Manager in addition to my duty (Reporting Directly to the CEO), for 1 year.

Head Of Security at Ericsson AB

• Saudi Arabia - Riyadh
• July 2010 to November 2011

Oversaw all personnel, physical, and information security for the company, including fraud investigations, theft prevention, communications, and corrective actions. Successfully engaged 45+ various nationalities, inducting new employees and families to KSA, which is considered a high-risk country by international standards and embassies. Supervised 10 direct reports. Reported directly to Regional Director in Dubai.
 - Successfully minimized the number of security incidents, achieving and maintaining a zero-incident security level—this reduction in security rating effectively lowered operating expenses.
 - Established the company's first Crisis Management Team to improve leadership capabilities and competencies in responding to critical incidents. Implemented strong, clear crisis management and communications plan and trained all members, including CEO, Controller, and VP HR. Developed company's security manual.
 - Initiated and managed communications network with international embassies, businesses, and local government for critical security updates and information sharing for business continuity and disaster recovery efforts.
 - Set up Fire Warden Stations to serve at major locations (Jeddah and Riyadh) in an emergency.
 - Selected to work with the Ambassador of Sweden to develop a security plan for the Swedish embassy in Saudi Arabia.
 - Personally invited by the CEO to present at security summits.

Field Engineering- Electrical Logging at Schlumberger

• United States
• October 2007 to March 2009

As Open-hole Reservoir Engineer, provided hands-on engineering leadership for all aspects of electrical logging field operations and interpretations with full responsibility for safety, quality, efficiency, and success of each project. Ensured operation timeliness and QHSE compliance. Supervised wire-line crew, including staff with 20+ years of industry experience.
 - Lead communicator and executive decision maker in the field, ensuring efficient service quality and problem resolution. Interacted daily with crew members, rig workers, engineering staff, geologists, geophysicists, management, customer representatives, business partners, contractors, and clients.
 - Main interface between commercial clients and management, selling field services, providing on-site analysis and recommendations on logging, data interpretation, troubleshooting, and field operations. Sold more field services than anyone at the location among 14 engineers.
 - The only engineer on the team with specialty clearance to manage radioactive materials and operation software for data outputs and interpretations.
 - Completed 8-month training program in the United States and Abu Dhabi, UAE. Field training included working with radioactive materials, explosives, petroleum geology, reservoir engineering, and wire-line logging and interpretation.