Transport Opeartion Manager
Emirates Flight Catering
Total years of experience :6 years, 0 Months
• Manage the operations of logistics and service providers by providing clear instructions and guideline as well as meeting targets set.
• Identifying areas of improvement and managing operations re-engineering
• Measure and monitor the performance of internal and external suppliers within the area against agreed parameters and employ effective problem solving techniques to correct underperformance
• Organize operation activities with implementation of best practices in storage, product handling and transportation of all kind of products(fresh foods, meats, chilled and cold chain) and equipment
• Maintain communication with the supplier in order to improve customer service of 145 airlines.
• Monitors the quality, quantity, cost and efficiency of the delivery of food and goods to the aircraft including A-380
• Propose reduction of distribution cost.
• Allocates and manages staff and equipment resources (more than 700 staff) according to changing needs
• Optimize transportation fleet between distribution centers for cost reduction.
• Provide efficient service to all stores and business units while maintaining and improving the overall operational and departmental efficiencies.
• Assures compliance of distribution center’s operations with company policies as well as federal.
• Attending regular coordination meetings with customer representatives seeking to improve the service quality.
• Profit maximization and cost control
• Management of company fleet (245 Heavy & 50 Light Duty)
• Manages and coordinates all distribution management, delivery, repair, and facilities’ activities
• Implementation of Company procedures and rules within the areas of authority and orientation of staff for quality service improvement to secure customer satisfaction as per our contracts.
• Ensuring the flow of rules and regulations especially those pertaining to safety, security & hygiene
• Ensuring all the department comply with the food safety guidelines as per the ISO 9001 - 2008 Standards
• Departmental Training for newly hired staff and recurrent training for existing.
• Assures effective customer service by implementing processes to deliver accurate and complete orders of quality products on-time.
• Staff Management including, recruitment, planning & training in close coordination with HR dept
• Creating, Developing and maintaining SOPs
• Reporting and controlling day to day operation
• Administrative work and maintaining records(inventory and distribution)
• Implementation of lean management to reduce the cost and eliminate wastage
• Implementation and review of the annual budget and the monthly P&L.
• Implementation of new KPI’s system to improve operations monitoring and control
• Implementing quality standards ISO 9001, ISO 14001 and OHSAS 18001.
Core moduleS (all ProgrammeS) Strategic Operations Management Business Analysis and Assessment Logistics and International Trade Supply Chain Operations Management Lean Thinking Operations Modelling and Simulation Performance Management Project Management Total Quality Management