Team Leader
teletech
Total years of experience :2 years, 0 Months
• Handling performance check for junior agents
• Sales payments and credits, adjustment disputes
• Approving Time Card and Monthly Performance
• Call Listening
• Weekly and Monthly Evaluations
• Answering and Sending emails on Outlook
• Handling live calls
• Troubleshooting Mobile devices
• Account changes upgrade and downgrades of rate plans
• Sales of mobile devices and HSI device such as laptops tablets and routers.
• Process replacement and exchange for mobile devices
YEAR GRADUATED: 2003 - 2010 SPECIAL SKILLS/TALENT: Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication. Knowledge in Technical troubleshooting. • Competitive in Sales and has extensive selling techniques. • Managerial, Leadership basic Accounting skills Computer Literate such as MS Word, MS Excel, MS Power Point presentationWORK EXPERIENCE:
ICT Marketing Service INC. Cabanatuan City 2009 (Sr. Customer Care Representative AT&T USA.) • Handling billing and payments • Answering phone calls, sending and receiving emails. • Troubleshooting Internet connection • Sales in HSI TV channels and Internet plan upgrades. • Assisting customer inquiries and handling account disputes and credits.
SECONDARY EDUCATION: St. Paul Collage of Ilocos Sur. Bantay, Ilocos Sur. : 2000 - 2003 COLLEGE: Dr. Gloria D. Lacson Foundation Collages, INC. COURSE: Bachelor of Science in Nursing