Makaela Burridge

Delivering the highest standard of quality service to one of the world’s largest multi
culture airlines, as well as adhering to all safety procedures and making sure the safety of
my colleagues and passengers are up to standard at all times.
Responsibilities:
* Taking part in pre-flight briefings about the flight, the passengers and the
schedule.
* Performing pre-flight checks to ensure that security equipment is working
properly and that the plane is stocked with enough food for the flight.
* Making sure that passengers are aware of safety procedures and demonstrating
how to use emergency equipment.
* Making announcements on behalf of the captain.
* Selling duty-free commercial goods and pursuing sales target.
* Performing first aid if necessary and making sure the passengers leave safely.
* Ensuring that passengers follow safety procedures in an emergency.
* Completing flight reports after the journey.
* Administering first aid when necessarily.
* Dealing with emergencies.
* Making sure my grooming and self-presentation is immaculate and always up to
company standards.
* Ensuring the satisfaction of passengers by answering questions.
* unaccompanied minors, mothers and infants, elderly, disabled, medical cases and
skywards members all receive special care and attention and are provided with
the emirates services especially designed for them.
*
* Checking cabin before take-off to ensure compliance to safety regulations.
* Monitor the cabin frequently for the entire duration of the flight.
* Give particular attention to passengers with special needs (children, disabled,
elders etc.
* Prepare accurate reports concerning any significant issues or happenings.

Providing comprehensive Customer service and working in a team environment to help beat
targets and give customers the best experience they have ever received by making sure they have
a pleasant check in process before and after boarding their flight.
Responsibilities:
* Checking guests into their flights, including passport checks for international guests
and making sure everyone makes the requirements to travel.
* cash handling and making payments which includes excess luggage or new
reservations for guest that wish to book a new flight.
* making sure i am always dressed to adhere the business attire look for all
guests, which includes neatly groomed presentation at all times.
* Going behoove and beyond for guests to make sure they have the most
comfortable and pleasant experience.
* putting safety first for guests, colleagues and everyone in and around the
airport.
* Maintains professional and technical knowledge by attending educational
workshops, reviewing professional publications, establishing personal
networks, participating in professional societies.
* Maintains operations by initiating, coordinating, and enforcing program,
operational, and personnel policies and procedures.
* Answering technical and procedural questions for less experienced team
members
* Contributes to team effort by accomplishing related results as needed.
* Provides historical records by maintaining records on area and customer
sales.

Providing comprehensive Customer service and running support to a skilled team also front-line
support for resolving issues and operational requirements.
Responsibilities:
* Accountable to the store manager for high standard food and coffee along with
preparations and kitchen operations.
* Directly responsible for customer experience via role as