sales & customer service
Informatique Technology
Total years of experience :13 years, 11 Months
Responsibilities:
develop and implement customer service policies and procedures
define and communicate customer service standards
review and assess customer service contracts
oversee the achievement and maintenance of agreed customer service levels and standards
direct the daily operations of the customer service team
plan, prioritize and delegate work tasks to ensure proper functioning of the department
Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply
Meet and exceed KPIs and sales targets
Possess deep knowledge of business product offering and value proposition
Follow organizational policies and regulations that affect the Sales department
Proactively pursue new business and sales opportunities
Solve problems for clients and customers by developing innovative and tailored sales solutions
Keep accurate records and document customer service actions and discussions · Respond to customer service issues in a timely manner
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Oversee the achievement and maintenance of agreed customer service levels and standards
Solve problems for clients and customers by developing innovative and tailored sales solutions
Customer service & collections section head | Dar Zain ‐ Real Estate |
Responsibilities:
•Collects data and prepares reports on customer complaints and inquiries.
•Prepares monthly reports summarizing the assigned customer service team’s performance.
•Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
•Identifies opportunities to update or improve customer service procedures and makes recommendations to the
Manage all after sale transactions for units such as reserve all units and booking it on the system, Develop the contract for the clients to finish all selling cycle.
Generate all reports for the sales directors like achievements, forecast and activates reports.
Arrange meetings with the clients for sales team.
Cold-Call new leads and open new sales opportunities.
Handle all administrative responsibilities like filling, receiving and sending all faxes related of sales team.
Handle all correspondence issues internally and externally.
Follow up with the customers on financial issues.
Attend all events to close any deal.
Create Marketing material.
Handle all administrative responsibilities including establishing a filing system, receiving, handling all different types of correspondence both internally and externally, taking minutes of meetings besides maintaining a clear database for all interactions within the marketing and sales department.
Arrange and organize all kinds of activities, reservations and events.
Make all sales reports for CEO.
Arrange all meetings with customers for sales team.
Handle all tenders and offers for sales team.
Make all contracts with customers and negotiate with them all items from the contracts.
Finalize all deals with our partners (Oracle -Microsoft).
Arrange all issues related sales department.
Call new leads and open new sales opportunities.
Handled all word processing and typing.
Handle all administrative responsibilities including establishing a filing system, handle all employees document.
Work on employee’s database and vacation system.
Arrange interviews for HR manager.
Major: Faculty of Arts Minor: Latin & Greek Section
Major: Faculty of Arts Minor: Latin & Greek Section
Major: Faculty of Arts Minor: Latin & Greek Section
Major: Faculty of Arts Minor: Latin & Greek Section
