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malak fahad, Customer Service Specialist

malak fahad

Customer Service Specialist

Riyadh Airports

Location
Saudi Arabia - Riyadh
Education
Diploma, Human Resources Management
Experience
4 years, 3 Months

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Work Experience

Total years of experience :4 years, 3 Months

Customer Service Specialist at Riyadh Airports
  • Saudi Arabia - Riyadh
  • October 2018 to December 2022

Customer Service Specialist | At king khaled Airport

Quickly and accurately answered passenger
questions, suggested effective solutions and resolved issues to increase passenger satisfaction .
Oversaw boarding passes, E gate services. Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Education

Diploma, Human Resources Management
  • at MEC For Consulting And Training -BSHD
  • December 2022

higher diploma in human resources

Bachelor's degree, English language
  • at SHAQRA University
  • March 2015

5\3,90

Specialties & Skills

Administrative
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Human Resources
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Customer Service Skills
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English Speaking
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Microsoft Office
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translation
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MS office
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CISCO
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NETWORKING
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PC HARDWARE
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Diploma of computer applications (DSA) 6 Months (Certificate)
Date Attended:
September 2018
How to promote yourself course - saudi electronic university (Certificate)
Date Attended:
August 2017
IT Essentials: PC Hardware and Software -CISCO Networking Academy (Certificate)
Date Attended:
April 2011

Hobbies

  • التصوير - الرسم