Malavika K

Direct business development strategies and client acquisition initiatives within the facility
management sector.
Manage corporate client relationships, ensuring high service delivery standards and contract
compliance.
Draft, review, and negotiate commercial quotations and service contracts for corporate
clients, ensuring competitive pricing and strict policy compliance.

Clinical Coordination & Scheduling: Managed end-to-end scheduling for patient
appointments, complex surgeries, and clinical procedures while directly collaborating with
surgeons, anesthesiologists, and medical staff.
Operations & Resource Management: Oversaw Operation Theatre (OT) staffing and resource
allocation, maintained meticulous medical documentation, and provided financial counseling
to patients and families.
Patient Advocacy & Support: Resolved patient concerns and guided families throughout their
healthcare journey while implementing process improvements to elevate the overall quality of
care.

Scheduling and coordinating patient appointments and procedures
Problem-solving
Team collaboration
Patient advocacy