Facility management help desk/ call center
Abu Dhabi National Exhibition Center (ADNEC)
Total years of experience :10 years, 7 Months
Answering inbound calls from customers
Answering inbound calls from staff
Receiving maintenance complaint from staff
Registering maintenance requests in the system
Managing Facility management monthly plan
Inspecting the building for maintenance issues
Meet with customers who have financial issues, and find a suitable rescheduling plan for them.
Apply for liability certificate for customers.
Issue CHQs to settle the customer liabilities in other banks
Handling inbound calls from customers and provide the needed service like applying for loans (car, house, credit card, & cash loans), giving details about their accounts ( balance, transactions and statement), registering complaint, follow up complaints, help the customer to subscribe to different online, mobile banking channels, and provide them with all information regarding branches & ATM locations
Outbound calls for customers who have online requests or questions registered in the bank website
I worked on shifts as a call center agent (morning, afternoon, evening) as we should be providing 24/7 service.
Answering customer calls who are inquiring about room prices and reservations, making reservations, and entering guests details in CID system .
Sending emails & reports
Entering applicant’s data to the banking system
Answering calls
Managing the data entry team
high school certificate in science section
