IT Systems Engineer
Lamprell Energy Limited
Total years of experience :18 years, 5 Months
Preparation, Installation and Administration of Domain Controllers, File Servers, Infrastructure Servers and DR Backup Servers across the organization.
Taking actions based on service requests raised by users and delivering services while maintaining the SLAs and targets.
Managing Exchange 2007 and Exchange 2010 User mailbox environment, quota management, email delivery services in multi-site cluster environment.
Monitoring the Backup Operation of Domain Controllers Systems States, Mail Servers databases and System States, File Servers, Database Servers, ERP Servers on various resources like Tapes, Disks and Offsite storage using Symantec Backup Exec and HP Data Protect on iSCSI and Tape Drives.
Preparation of DR Site for complete disaster recovery plan of ERP, Mail Server and AD using Double Take application.
Managing the Trend Micro Enterprise infrastructure through management console and taking precautionary actions to stop virus and malware attacks.
Maintaining Service and Maintenance records of Data Center peripherals like Cooling Systems, UPS Systems, Fire Systems and generating reports to maintain sustainable environment.
Blackberry Enterprise Server administration and configuration.
Appointed as Site System Engineer with 3 fully functional Data centers and 2 DC Sites having more than 600 users spread across 4 sites.
Independently responsible for all Data Center operations including all types of System Administration tasks.
Handle projects on timely basis whenever assigned to achieve business goals.
Part of a team of IT Infrastructure Services 2nd level support for all IT related support requests.
Performing basic administration tasks for Active Directory management.
Managing File Server, DFS, SAN and administering resource permissions.
Administration of Exchange 2010 HUB & CAS / Database / Storage server.
Performing security checks for Production and Infrastructure Servers and installing updates and patches as and when required.
Planning and performing Backup tasks for Database, Storage and Mail servers.
Planning and running disaster recovery tasks for failed resources or services.
Identifying upgradable resources and performing upgrades on scheduled times to avoid system failure and downtime.
Blackberry Administration server routing maintenance and operations.
Monitor system logs for unusual events and taking precautions for incidents.
Administering the Antivirus server and generating activity reports.
Learning new technologies and preparing test labs for Infrastructure improvement.
Working with various tools to manage AD like Adminpak and Manage Engine AD manager.
Provide guidance, training and leadership to junior members of the IT Team and contractors.
Act according to the escalated incidents and complaints raised the CRM.
Call back the cellular customers after or before resolution for information sharing.
GPRS and Blackberry configuration and support.
Sending reports to NSS teams based on increased number of specific incidents.
Provisioning of accurate and precise information about products and services, value added services, packages, and ongoing promotional activities to the customer.
Manage and Troubleshoot Cisco and Hypercom based connectivity infrastructure.
Generate reports and logs of communication events, find out conflicts and dropouts and send to connectivity resolution unit.
Configure backup devices for any planned activities.
Initialize and install POS terminals for mass installations.
Support merchants for Point Of Sale terminals and respective transactions.
Logging Customer and Merchant requests and incidents and assigning to respective Field Engineers.
Generating field and network shift reports.