internet support officer
Ooredoo
Total des années d'expérience :2 years, 2 Mois
• Working in a team environment
• Communicating with customer and solving them issue on the phone
• Communicating with different department
• Providing information and offers to the customer
August 2011 - December 2011 (Internship in Malaysia)
Siscom Automasi Technology Solution
Industrial Trainee
Duties:
• Helping with PLC programing (practical's)
• Trainee as a personal assistant
• Working in a team environment
• Supervising and monitoring up to 4
• Training new staff
SKILLS AND ABILITY
Telecommunication & computer engineering expertise.
Demonstrated PlC programming, with my engineering expertise working at my internship at Siscom Automasi Technology Solution and demonstrated all other aspects of my diploma at university assignments and presentation
Communication
• Gained experience in speaking to small and large groups during both University and work experiences. Target audiences include fellow students, lecturers, employers, staff, colleagues and mainly customers. Since I had to deal with a lot of customers when I worked in the travel agency, I sometimes had to deal with extremely impolite customers who had high demands and I learned to be very patient, polite and extremely friendly in such situations since I believe in the statement "customer is king".
Team Work
• Demonstrated teamwork when participated in team building Programs in Gopeng, perank with Nomad Adventure, Malayisa.
• Experienced in working with team of up to 20 members as at work, training programs, workshops and in extra curricular activities such as sports
Multi-tasking & Time Management Skills
• Ability to handle multiple tasks within my working experience. I was responsible for dealing with customers, and since no customer wants to wait, sometimes while dealing with them I had to check for their requests and make phone calls and even talk to my superiors just for their satisfaction. My tasks were always timed since I believe in punctuality and serving customers did not give me much of a choice. However I enjoyed working in timely manners. Since time is precious and shouldn't be wasted.
Telecommunication and engineering skills.
• As a recent graduate I wasn't exposed to much working opportunities. However at university I had the opportunity to master various segments of telecommunication and engineering skills. These include:
1. Modulation & Transmission Principles
2. Radio & Microwave Systems
3. Mobile & Satellite Communication
4. Digital & Optimal Communication Systems
5. Computer Communication & Networking
6. Personal Development & Leadership Skills
• My passion for engineering is clearly reflected in my academic profile and achievements.