مالك فرحان

- Manage full document control lifecycle for a SAR 150 million construction project, ensuring compliance with Royal Commission for Jubail and Yanbu (RCJY) standards and project-specific documentation procedures.
- Control receipt, review, revision, approval, and distribution of 500+ project documents using Oracle Primavera Unifier EDMS, maintaining strict version control and metadata integrity.
- Maintain and update document registers, submittal logs, transmittals, RFIs, and document status reports for internal teams and client review.
- Coordinate with project managers, engineers, subcontractors, and third-party stakeholders to ensure timely document approvals and distribution across all project stages.
- Enforce document numbering systems, filing conventions, confidentiality protocols, and audit readiness procedures to meet ISO 9001 documentation requirements.
- Record and publish Minutes of Meeting (MOM) for bi-weekly and internal project coordination meetings, tracking action items and follow-ups.

-Led a remote team of 12+ staff and administrative personnel, overseeing daily operations, task delegation, and workflow management across multiple concurrent projects.
- Managed project documentation, performance reports, and operational records using CRM systems and Excel-based trackers, achieving 98%+ on-time submission rates.
- Coordinated cross-functional teams across time zones to ensure documentation accuracy, compliance with client standards, and timely report submission.
- Designed and implemented onboarding programs, KPI monitoring frameworks, and training modules that improved team productivity by 25%.
- Handled executive-level client communication, project correspondence, and administrative compliance ensuring strict data confidentiality and company policy adherence.
- Streamlined documentation workflows, reducing average processing time by 30% through process improvement initiatives and template standardization

- Managed day-to-day office and security operations for 3 high-profile client sites, including AWS Dubai Data Center, overseeing staff rosters, shift schedules, and visitor access logs.
- Maintained critical project and security documents using EDMS platforms (Oracle Primavera Unifier, SharePoint), enforcing version control, access control, and audit readiness.
- Organized and chaired weekly team meetings; prepared meeting agendas, recorded and distributed Minutes of Meeting (MOM), and tracked resolution of all action items.
- Supervised large-scale event operations (10, 000+ visitors) with enhanced customer support and safety protocols, achieving high guest satisfaction scores.
- Managed incident response, reporting, and liaison with SIRA (Security Industry Regulatory Agency) and local authorities, maintaining 100% incident documentation compliance.
- Oversaw procurement and inventory management of security equipment and office supplies, managing purchase orders and vendor coordination.
- Created and maintained detailed security logs, shift reports, and operational dashboards ensuring data integrity for internal and external audits.

- Managed branch-level administrative operations, providing support to logistics, dispatch, and customer service departments for a high-volume courier hub.
- Generated and maintained performance reports on order volume, delivery efficiency, and customer feedback for senior management review.
- Maintained and updated internal databases for order tracking, inventory management, and customer records,
improving operational efficiency by 20%.
- Coordinated staff scheduling, resource allocation, and process improvement initiatives, identifying workflow
bottlenecks and implementing corrective procedures.

- Delivered high-volume customer support via inbound/outbound calls, consistently meeting KPIs for call resolution time and customer satisfaction scores.
- Utilized CRM software to log customer interactions, update records, and track service requests with accuracy and
timeliness.