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Malik Farhan, Document Controller

Malik Farhan

Document Controller·Alkobraish Investment & Construction Co. | Royal Commission for Jubail & Yanbu

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 11 years, 9 months

Document Controller

December 2024 - Present

Alkobraish Investment & Construction Co. | Royal Commission for Jubail & Yanbu

Jizan, Saudi Arabia

December 2024 - Present

- Manage full document control lifecycle for a SAR 150 million construction project, ensuring compliance with Royal Commission for Jubail and Yanbu (RCJY) standards and project-specific documentation procedures.
- Control receipt, review, revision, approval, and distribution of 500+ project documents using Oracle Primavera Unifier EDMS, maintaining strict version control and metadata integrity.
- Maintain and update document registers, submittal logs, transmittals, RFIs, and document status reports for internal teams and client review.
- Coordinate with project managers, engineers, subcontractors, and third-party stakeholders to ensure timely document approvals and distribution across all project stages.
- Enforce document numbering systems, filing conventions, confidentiality protocols, and audit readiness procedures to meet ISO 9001 documentation requirements.
- Record and publish Minutes of Meeting (MOM) for bi-weekly and internal project coordination meetings, tracking action items and follow-ups.

Company industry:
Construction & Building
Job role:
Administration

Senior Operations & Documentation Manager

May 2022 - September 2024

Telebridge Communications

Islamabad, Pakistan Remote

May 2022 - September 2024

-Led a remote team of 12+ staff and administrative personnel, overseeing daily operations, task delegation, and workflow management across multiple concurrent projects.
- Managed project documentation, performance reports, and operational records using CRM systems and Excel-based trackers, achieving 98%+ on-time submission rates.
- Coordinated cross-functional teams across time zones to ensure documentation accuracy, compliance with client standards, and timely report submission.
- Designed and implemented onboarding programs, KPI monitoring frameworks, and training modules that improved team productivity by 25%.
- Handled executive-level client communication, project correspondence, and administrative compliance ensuring strict data confidentiality and company policy adherence.
- Streamlined documentation workflows, reducing average processing time by 30% through process improvement initiatives and template standardization

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Logistics and Transportation

Supervisor – Operations & Documentation (Security & Administration)

August 2016 - February 2022

Transguard Group LLC | AWS Dubai,

Dubai, United Arab Emirates

August 2016 - February 2022

- Managed day-to-day office and security operations for 3 high-profile client sites, including AWS Dubai Data Center, overseeing staff rosters, shift schedules, and visitor access logs.
- Maintained critical project and security documents using EDMS platforms (Oracle Primavera Unifier, SharePoint), enforcing version control, access control, and audit readiness.
- Organized and chaired weekly team meetings; prepared meeting agendas, recorded and distributed Minutes of Meeting (MOM), and tracked resolution of all action items.
- Supervised large-scale event operations (10, 000+ visitors) with enhanced customer support and safety protocols, achieving high guest satisfaction scores.
- Managed incident response, reporting, and liaison with SIRA (Security Industry Regulatory Agency) and local authorities, maintaining 100% incident documentation compliance.
- Oversaw procurement and inventory management of security equipment and office supplies, managing purchase orders and vendor coordination.
- Created and maintained detailed security logs, shift reports, and operational dashboards ensuring data integrity for internal and external audits.

Company industry:
Hospitality & Accomodation

Branch Administrator – Operations & Documentation

August 2015 - August 2016

Leopards Courier Services Ltd.

Attock City, Pakistan

August 2015 - August 2016

- Managed branch-level administrative operations, providing support to logistics, dispatch, and customer service departments for a high-volume courier hub.
- Generated and maintained performance reports on order volume, delivery efficiency, and customer feedback for senior management review.
- Maintained and updated internal databases for order tracking, inventory management, and customer records,
improving operational efficiency by 20%.
- Coordinated staff scheduling, resource allocation, and process improvement initiatives, identifying workflow
bottlenecks and implementing corrective procedures.

Company industry:
Other Business Support Services

Customer Support Officer

June 2014 - July 2015

US & Canada Projects

Islamabad, Pakistan

June 2014 - July 2015

- Delivered high-volume customer support via inbound/outbound calls, consistently meeting KPIs for call resolution time and customer satisfaction scores.
- Utilized CRM software to log customer interactions, update records, and track service requests with accuracy and
timeliness.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Gujrat University

January 2014

January 2014

Bachelor's degree, Business Administration And Commerce

Pakistan

Army Public School Mansar Cantt

February 2010

February 2010

High school or equivalent, Computer Science And Business Administration

Pakistan

Army Public College Mansar Cantt

January 2008

January 2008

High school or equivalent, Computer Science And Business Administration

Pakistan

Skills

MS Office
Expert
MS Office
Expert
CRM Software
Expert
CRM Software
Expert
Perspective Powered by Resolver
Expert
Perspective Powered by Resolver
Expert
Tally ERP
Intermediate
Tally ERP
Intermediate
Typing Master
Expert
Typing Master
Expert
Emails
Expert
Emails
Expert
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
ELECTRONIC DOCUMENT MANAGEMENT SYSTEMS
Intermediate
ELECTRONIC DOCUMENT MANAGEMENT SYSTEMS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English

Expert

Hindi

Expert

Urdu

Expert

Arabic

Beginner

Training and Certifications

Certifications
SIRA Security System Operator License
SIRA Security Supervisor License
Security Supervision & Incident Management
Customer Service & CRM Software – Internal Training
Document Control Procedures & EDMS Workflows
Oracle Primavera Unifier – On-the-Job Experience & Internal Training

Hobbies and interests

Travelling

Travelled all over UAE, Pakistan, Saudi Arabia