Client Account Manager
Zones UK Ltd
مجموع سنوات الخبرة :5 years, 3 أشهر
Handled 2 large accounts totaling 1.3M£, acting as main point of contact and received 100% positive performance feedback from client.
Exceeded annual revenue targets by an average of 39% cross selling technology products and services.
Communicated across departments to meet client needs, negotiating contracts to increase profitability while ensuring retention.
Achieved 100% of client deadlines, resulting in 98.5% satisfaction rating on customer feedback surveys.
Developed solid relationships with Zones customers. To meet with and develop
strong business relationships with relevant IT vendors (HP, Cisco, Dell, Lenovo, Microsoft).
Oversaw Unilever’s OOH Media campaigns tracking all across Pakistan. Generated various analyses reports of all campaigns and their marketing budget analysis and ROI calculation on campaigns.
Worked with P&G for GPS Tracking of the teams working in field all across Pakistan and Gulf countries.
Managed AI-Image Annotations project for P&G Singapore.
Communicated with Director IT and acting as a liaison between client and IT team from very initial project brief to the development phase and ensuring successful delivery of project deliverables on time.
As a Project Coordinator, I was responsible to track and facilitate status on all Publishing deliverables to ensure timely completion of project.
Setting priorities and communicating impacts to schedule as priorities change, communicate project requirements to Publishing Services team members.
As an Assistant HR, I took care of the recruitment, trained new staff, conducted performance reviews and addressed employee concerns.
I resolved conflicts between employees, disciplined employees, when necessary, created and
enforced HR policies and procedures.
Assisted HR manager in day-to-day tasks.
Bachelors in Business administration
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