Supervisor
MCB Bank Ltd., Pakistan
Total years of experience :26 years, 1 Months
CONSUMER BANKING:
To interact with the senior management in decision making and assist in the accomplishment of assigned task
To recommend ways for improvement of processes and profitability of business units
To prepare and implement plans and strategies for achievement of organization’s goals
To manage the portfolio of staff & schedule regular team meetings to evaluate and sort out the problematic areas
To find the deficient areas and conduct staff trainings/development to cover the gaps
To negotiate & co-ordinate with the clients & bank officers regarding settlement of highly delinquent cases while maintaining financial disciplines & complete the documentation for settlement approvals as per bank policy
To ensure vigilance and adherence to all regulatory & legal guidelines and bank policies/procedures as well
To ensure resolution of customers’ complaints & queries/route to concerned authorities
To interact & co-ordinate with different departments i.e. Service Quality Unit, Fraud Risk Management Unit, Credit Operations Deptt., Legal Affairs Deptt., Credit Initiation Unit, Sales Deptt. & Branch Banking
To monitor litigation process and liaison with law enforcement departments & lawyers during the process
To ensure availability of adequate resources through accurate and flexible capacity planning
To ensure tracking and management of performance & efficiency by monitoring and analyzing relevant M.I.S. reports
ACCOUNTS MANAGEMENT:
Data collection from regions & summarizing data regarding revenue, expenditure, capital, assets, liabilities etc.
Validation of financial transactions by auditing documents and maintenance of controls by policies & procedures
Preparation of statements i.e. bank reconciliation statement, income statement, balance sheet & cash flow statements
Reconciliation of discrepancies regarding statements, variance analysis & recommendation of financial actions
Maintenance of business accounts and preparation of performance reports and charts
Provision of financial information to management by researching and analyzing business reports
To comply with financial requirements and advising management on needed actions
Co-ordination with auditors regarding accounts matters
ADMINISTRATION:
Authorization of pay & allowances to P.T.C.L. officers
Maintenance of employees’ service records, EOBI and social security contributions
Maintenance of G.P.F. & P.P.O. record of P.T.C.L. employees and computerization of their history of service
Monitoring of audit & legal proceedings of P.T.C.L. officers
Administration of H.R. data with reference to audit and co-ordination with auditors
Special duties assigned by high-ups
