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Malinda Fernando, Train Attendant

Malinda Fernando

Train Attendant·serco

United Arab Emirates

High school or equivalent, Science

Work experience

Total years of experience: 21 years, 6 months

Train Attendant

March 2013 - Present

serco

Dubai, United Arab Emirates

March 2013 - Present

I was promoted in 2013 for the above position. my role includesTrain Preparation, Inspection, Manual Driving, Report any faults or abnormalities to the controller. Provide customer service and assistance to ensure smooth train operations.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Station Agent

March 2012 - March 2013

serco

Dubai, United Arab Emirates

March 2012 - March 2013

Monitor and maintain station operational status and to ensure the safety and movement of passengers with the station premises providing excellent customer service. Engage in safety critical communication when required and respond prompt to situations a raised.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Customer Service executive

January 2005 - March 2012

HSBC

Colombo 1, Sri Lanka

January 2005 - March 2012

Worked as the key instructor and trainer for the cheques department, make inbound and out bound calls to customers and other banks regarding cheques.
Have worked in reconciliations team where I was involved in chasing for funds to reconcile the outstanding entries in bank suspense accounts.
Salary recalls team which accept calls from other banks and financials organization in UK when they required reversing incoming funds to HSBC.
Worked as the key instructor and the trainer for Credit Card Applications processing for HSBC Australia plc.
I was worked with compliance department as a compliance representative to ensure all internal control requirements are in place and in-line with compliance and anti-money laundering requirements, this also included creating staff awareness and conduct training.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

St Benedict's College

April 2014

April 2014

High school or equivalent, Science

Sri Lanka

GPA (percentage): 75%

GPA (percentage): 75%

Ordinary Level Advance Level Subject Grade Subject Grade Mathematics A Biology C English Language A Physics S Sinhala Language A Chemistry S Commerce A English B Social Studies A Science A Religion B Aesthetic Studies C

Singapore Informatics

December 2005

December 2005

Diploma, Business Administration

Sri Lanka

GPA (point): 20 out of 20

GPA (point): 20 out of 20

Management, Communications, Accounting

Bayt.com tests

IQ Test

Administrative and Support Service

Skills

Contact Centre
Expert
Contact Centre
Expert
Teamwork
Expert
Teamwork
Expert
Compliance
Expert
Compliance
Expert
Banking
Expert
Banking
Expert
Customer Service
Expert
Customer Service
Expert
Team Work
Expert
Team Work
Expert
Customer Service
Expert
Customer Service
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Communication
Intermediate
Communication
Intermediate
Contact Centre
Expert
Contact Centre
Expert
Teamwork
Expert
Teamwork
Expert
Compliance
Expert
Compliance
Expert
Banking
Expert
Banking
Expert

Languages

English

Expert

Training and Certifications

Training
Leading and Managing People
HSBC
Apr 2006

Hobbies and interests

Reading books and Watch Movies