مالان KATENDE

Assistant Store Manager
Apparel Group
Dubai U.A.E
2017 TO PRESENT
Responsibilities;

 Support Human Resource coordinator with store recruitment by recommending the new staff I personally screened, trained and interviewed for placement at the store.
 Receive 6th street online orders, file copies, prepare invoices and shipping documents, sort and dispatch in a safe and timely fashion.
 Planning and accurate execution to achieve my budgets through conducting team briefings, setting KPI targets to ensure staff have the skill to provide the highest levels of customer service to maximize sales and achieve their individual targets.
 Ensure positive and effective communication with staff concerns and solve customer complaints to develop great customer relationships.
 Cash control by ensuring strict cashier accountability through regular spot checks
 Develops sales strategies and approaches for various products and services, such as special promotions.
 Maintain control over the various zones in the shop floor and assist customers whenever my sales staffs are busy.
 Maintain awareness of market trends, monitoring local competitors & customer patterns.
 Train staff in product knowledge, high customer service standards and current fashion trends so that they can be able to respond and anticipate customer needs.
 Implement the store operation procedures as per the company policies and ensure the staff follow them.
 Take charge of store responsibility in absence of Store Manager being active on the floor monitoring performance level of all staff to ensure consistent customer service, monitor hourly sales, daily sales and monthly targets.
 Promote the Loyalty Program of the company by adding new customers to the mailing list, this increases the customer base and repeat sales
 Ensure the brand image is reflected at the store.
 Provide feedback to the Store Manager and Area Manager about performance of staff and products.
 Maintain a positive and cheerful attitude with the team, constantly motivate them constantly to sale more, and appropriately represent the brand.
 Inventory management by conducting regular inventory reports to ensure minimum stock loss and control damages, check incoming and outgoing deliveries to confirm all products are adequately stocked and available for customers.
 Regularly audit my own store reports and checklists avoid cash and stock losses.
 Manage the daily roaster, leave and grievances of the retail staff to ensure sale is not affected and targets are fully achieved.
 Maintain the visual merchandising standards at the store all the time as per set VM standards.
 Ensure awareness and vigilance at all times of product security in the store without any negligence.

SUPERVISOR 2015 - AUGUST 2017
NIKE -GULF MARKETING GROUP
DUBAI-UAE

Duties and Responsibilities

 Energetically drive sales through efficient sales floor management ensuring targets are achieved daily monthly and annually by demonstrating customer service to the team supporting them with their own sales and encouraging cross-selling while personally rewarding the top performers and encouraging others to reach the same level.
 Equipping staff with the right product knowledge and sales techniques and prepare best seller reports highlighting bestselling items and how to improve the slow sellers and overall store results in all areas to achieving store key performance indicators like ATV, UPT, ASP, CONVERSION.
 Morning floor walk, through all the categories to ensure the store is ready for trading hours, refilling, and pricing of all items and double checking if deliveries received are all scanned and updated in the system ensure proper merchandising ensuring window graphics and frames are neat and general cleanliness of the store.
 Actively be available on the shop floor to generate sales and handling VIP customers.
 Prepare store audit reports and loss prevention reports aimed to crack down theft of items and monitoring losses like stock count, spot check on the Safety of cash investigating cash variances and checking staff locker rooms, process and sign store expenses.
 Carryout sales analysis and follow up market trends to know identify our competitive advantage and that of the competitors.
 Monitor check lists ensuring they are implemented and done on time and cautioning any negligence like cash hand over and safe spot checks.
 Inspire my team with enthusiasm and passion through morning and afternoon briefings sharing sales recap information on best sellers, missed opportunities and mentoring the team on how to connect the product to the customer with action plans aimed to drive sales,
 Maintaining work discipline and ensuring policies and brand Standards are implemented.
 Identify customer potential needs and use initiatives to meet those needs.
 Build and develop long term customer relationships with new and old customers focusing on customer satisfaction through negotiations and creative solving of customer problems ensuring highest level of customer handling by all the staff.
 Quality control by ensuring right product display and reporting discrepancy to the concerned team for action.
 Staff planning by preparing time management reports to plan day offs, break time and Holidays to ensure business is not affected in the absence of any staff adjusting schedule accordingly to achieve targets.
 Train new staff educating them about the brand and highlights of what’s going on in sports globally, customer handling skills, sales tips, health and safety tips, how to maximize sales opportunities and productive knowledge about new items,
 Set team goals through consistent observation and coaching programs to track staff performance and identify areas of development in how to improve and actualize their full potential creating a cooperative and positive work environment ensuring staff are aware of their targets and how to achieve them.
 Ensure product availability to customer with reservations, approve exchanges, refund and damages from customers, special orders store to store transfers and requesting for refills from allocators through emails, hourly restocking of sold sizes on sales floor from back store.
 Stock management and back store arrangement ensuring efficiency in staff delivering products to customer in 30 seconds ensuring neat alignment of apparel and shoes and clean and organized back store.
 Propose ways to improve the business: in store merchandizing, opening hours, product mix and creative CRM techniques.

Greet customers ensuring customer have an enjoyable shopping experience with ice break conversation, suggestive selling and cash desk check out ensuring customers are happy when leaving the store with my first and last impression remarkably impacted on customers.
•Manage POS and Microsoft Dynamics payments and handling customer exchanges, refunds and reservations.
•Plan, forecast and execute work schedules for the staff to ensure full coverage of the shop floor and maintain grooming standards of the staff.
•Ensure and Maintain high standards of Visual Merchandising and display as per the brands visual merchandising guidelines to increase visibility for the customer.
•Quality control by ensuring products on display adheres to the company policy.
•Shirt printing and shoes embroidery of customer’s names on the items they purchase and defining areas of responsibility for each staff.
•Store auditing by ensuring daily store operations and procedures are followed like doing spot checks to avoid shortage in cash.
•Plan, forecast and execute work schedules for the staff to ensure full coverage of the shop floor and maintain grooming standards of the staff.
•Solve customer problems in a creative manner and provide advice on the best item that suits the customer’s needs so that the customer is satisfied and will come again.
•Personally invest and organize team building activities like picnics at the end of the month to motivate and create better working relationships to inspire the staff so that they feel validated and enjoy the job and as well realize that their contributions are being noticed and their skills are useful to the company.
•Prepare incentive template, weekly schedules and inform the staff about upcoming campaigns and new product launches so that they are well equipped to update the customers.
•Conduct product knowledge sessions weekly by sensitizing the team on current market trends about the brand and highlights of what’s going on in sports globally like football to equip them with techniques to up-sell items to customers.
•Maintaining awareness of market trends, monitoring local competitors & customer patterns.
•Represent a positive attitude toward, the brand and the company.