رئيس قسم الحوسبة السحابية والأنظمة
government sector
مجموع سنوات الخبرة :13 years, 8 أشهر
Projects:
1- Build new data center
2- ECM Enterprise content management
3- Bulid mails service.
4-design the email security (exchange server)
My responsibility
• Install, configure, test and maintain server operating systems, application software and system management tools.
• Manage servers (Virtual/Physical) and storage devices (SAN/NAS).
• Monitor systems and improve its performance.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Identify upgrade requirements for systems and hardware.
• Manage systems backups.
• Apply the latest security updates for systems to avoid security gaps.
• Provide second level support for the IT Service Desk to resolve more complex issues.
• Monitor and maintain Data Center equipment.
• Provide business demands and analysis of new solutions and enhance the existing systems.
• Liaise with vendors and other IT personnel for problem resolution.
Projects:
1-Management of the test environment building project
2- Managing, facilitating and translating technology for easy service to the beneficiaries and providing comprehensive support as soon as possible through managing the project linking systems at the lowest costs
3- Define, Simplify, and Share Business Processes in Minutes by TIBCO Nimbus service
4-salesforce microsoft 365 integration
5- building axiossystems Design and management from user to top management
6- Migrate email and upgrade infrastructure
7- Build and manage clients in dealing with 365 cloud online One Drive, SharePoint online
Expert and my responsibility:
VMware Engineer, expert VMware ESXi, Servers and
Microsoft Windows server 2012, vCenter Server
Extensive experience on Virtual Machines O/S installation, setting up VM priorities, Cloning, Creating Templates and Snapshots.
Experience in disaster recovery in physical and virtual
environments with vCenter Site Recovery Manager
Experience working in Production and Testing
Environment
Microsoft Advanced Threat Analytics (Deployed, (management
Version1.8.6645
Key Assignments Handled for provision of advanced solutions for STC:
• Server Installation
• Administered active Directory Users and Computers
• Managed Kaspersky server & Exchange mail server
• Ran Zac cess Professional Version (Access Control) and managed all doors
• Directed business app for process documentation service
Key Responsibilities:
Help Desk & User Support:
•Helping information-intensive companies develop long-term growth strategies, efficient support-oriented organizations, and scalable technology infrastructures.
• Installing, maintaining and configuring computer systems (hardware/ software), applications including peripheral devices (printers, scanners, routers, fax) with strong focus on costs business requirements and technical feasibility.
• Channelizing IT problems/requests to appropriate source and promptly addressing end user requests in timely fashion. Documenting maintaining vital records and information pertaining to computer operating time, problems encountered and actions taken.
• Spearheading the installation, configuration and administration of Active directory, Kaspersky server & Exchange mail server, etc.
• Providing troubleshooting solutions and technical support to inquiries/ problems related to software, hardware and network operations.
• Executing an array of network devices support and maintenance functions. Examining day-end system performance reports for analyzing system anomalies and effected immediate remedial measures.
• Testing and evaluating network systems to eliminate problems, making improvements, coordinating with Network and System Engineer for timely solutions.
Systems Network Administrator:
• Successfully implementing ITAM and ITSM processes to manage daily support; turning complex interdependencies into manageable projects that capture maximum business value.
• Managing the full lifecycle of assets, services and support events in one single integrated application through assyst solution and information sharing between ITAM and ITSM.
• Optimizing cost and performance benefits in both of these key IT areas, managing technology to deliver business value and to business needs and making it more user/customer friendly to further attain organizational goals.
• Devising greater efficiency across IT operations by deploying enterprise-class CMDB, assyst captures IT asset information for gaining an 360 degree visibility of all of IT and non-IT assets.
Key Responsibilities:
• Key person for resolving all IT related issues and ensuring seamless functioning including maintenance and upkeep of computer - hardware/ software, applications, configurations and other devices (Printers, Scanners, Fax)
• Provided fundamental training/ assistance to end-users for optimal use of installed technology. Maintained working knowledge of all Help Desk related policies, procedures, application installations, system configurations, current hardware and network configuration practices.
• Scheduled essential repairs and maintenance, performed necessary upgrades in view of evolving business needs and technology requirements thus ensured technical superiority for all computer systems of the organization.
• Planned, prioritized and troubleshot service desk queries for hardware repair within prescribed budget and timescales. Performed Network setup and Active Directory operations without impacting routine business activities.
• Developed processes to ensure that infrastructure is configured and managed in a manner that is robust and stable at all times to ascertain high level of performance, service availability, scalability and quality.
• Proffered functional and technical operational support, and monitored the servers. Maintained operated and supported systems to ensure minimal interruption of network systems, maximum servers uptime availability whilst demonstrating hands on experience Nortel PBX 450.
great capacity in performing different tasks related to user's computer technical needs, troubleshooting of PC's, printers, fax machines, installation of application software and other basic tasks.
كلية التقنية قسم هندسة تقنية في نظم الشبكات
The associate Degree of College of Technology from the department of Computer Technology
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.