Admin Assistant
G4S
Total years of experience :22 years, 8 Months
Provides administrative support to the division
Corresponding to Customers, drafting letters, emails on
behalf of Business Manager
Entering and Updatin data in ERP
Maintaining ISO formats and ensure compliance procedure including document control
Maintain Attendance Sheet for Branch Staff
Prepare Action Form Purchase for office supplies and other requisition
Organize and maintain an efficient filing system
Assist Business Manager in scheduling and coordinating meetings, presentation, and trainings.
Maintain Business Manager’s diary including hotel bookings, air travel for business purpose
Ensure open communication with Customers
Prepares weekly, monthly, and annual reports
Provides assistance to Direct and Indirect Staff. Reports directly to the Employee Relations Manager. Handles daily, weekly, monthly, and annual Reports i.e Resignation and Termination Summary, Idle Days Summary Report, Petty Cash/Welfare Fund, HR/Welfare Report, reports pertaining to Operations and HR. Conducts Exit Interview and Investigation for resigning and terminated employees. Provides accurate document processing. Ensures efficient internal and external communication in relation to the company’s policies and procedures. Coordinates daily office related activities. Welfare Department covers all of UAE. Handles walk-in and phone inquiries from all staff. Handles complaints, issues, and request from G4s Staffs. Assist other departments whenever the need arise. Guides employees on the existing company policies. Coordinates with other department in following up resolution for issues raised by staff. Handles hotel and flight reservations. Arranging meetings, correspondence, prepares power point presentation, take minutes of the meetings and conduct orientation for new employees. A multi-tasker. Handles Cash Advance and Training Salary payments for new employees. Handles bank account opening process for employees. Handles all medical cases including processing of reimbursement and claims against insurance provider and Workmens’ Compensation.
Provides phone banking assistance to Citibank’s account holders in Australia. Assist credit card holders on all inquiries and requirements. Handles Supervisory calls from customers and a multi-tasker.
Provide assistance to walk in subscribers of the company. Handles inquiries, request, and concerns of the subscribers. Does cross posting at the Wireless Center Cashier Section.
My course is based on Psychology, Marketing, Advertising, PR, and Basic Communications. I have enrolled in Service Excellence Plus which enables me to handle Customer Service Functions.