Mamdoh Yacoub

Customer Relationship Manager at Arab african international bank

• Egypt - Cairo
• My current job since June 2022

Improve customer service experience, create engaged customers and facilitate organic growth.
 Take ownership of customers issues and follow up in customers’ problems up till resolution.
 Set a clear mission and deploy strategies focused towards it.
 Develop services’ procedures, policies and standards.
 Keep accurate records and document customer service actions and discussions.
 Analyze statistics and compile accurate reports.
 Recruit, mentor and develop customer service agents and nurture an environment where they can
excel through encouragement and empowerment.
 Keep ahead of industry’s developments and apply best practices to areas of improvement.
 Control resources and utilize assets to achieve qualitative and quantitative targets.
 Adhere to and manage the approved budget.
 Maintain an orderly workflow according to priorities.

Deputy Branch Manager at Arab African International Bank

• Egypt - Cairo
• My current job since February 2016

doing the
following:
• Ensure timely and accurate execution of
branch operations concerning operation
entries, reconciliation, checks, foreign
exchange, deposits, etc.…
• Working on the daily reports, swifts and
checking general ledger for conformity to
accounting rules.
• Issuing letter of grantee (LG’s) and other
procedures like (increasing, decreasing,
extension, amendments, and cancellation).
• Preparing all the letter of credit (LC’s) cases
and check it (import, export, form 4, and other
type of trade finance operations).
• Accurately recording the financial position
and completeness of branch documentation.
• Control AML within the area and ensure that
the money laundry regulations are properly
adopted.
• Ensuring that compliance, CBE and AAIB
regulations are properly implemented,
mitigate branch operation risk and handling
gaps raised from risk assessment.

Senior teller at Citibank,

• Egypt - Cairo
• October 2014 to March 2015

Accepting cash deposits and withdrawals from customers
• Accepting individual checks from customers
• Handling the corporate checks and drafts
• Handling the cash in advance for employees
• Processes loan payments
• Controlling the ATM system and cash as well
• Controlling the Offsite ATM’s
• Balancing the ATM withdrawals and deposits
• Responsible for testing system upgrades for ATM
• Serving the foreign cash exchange to Citi's customers
• Handling the main vault cash in-out and controlling the vault position
• Handling the cash area while cash officer’s absence
Citiphone -

supervisor at Citibank,

• Egypt
• January 2010 to October 2010

Handles pending requests and escalations done by customer’s issues
• Handle Citi Gold and VIP customers’ requests in Egypt and all over
the world
• I have achieved 97% in the quality of customer outstanding and from
the top sellers of the bank's products
• Supervise the team during the absence of the

Sales And Marketing Officer at British American Tobacco ( BAT )

• Egypt - Cairo
• February 2008 to July 2008

Performed Market Study Analysis for all Competitors in the Market
• Applied strategies planed by the area manager to categorize the
market and distributing the products
• Reported directly to the

Accountant at Studio Alberto

• United Arab Emirates
• January 2003 to November 2007

Performed a full spectrum of accounting functions related to the
business
• Handled expense reports with account summaries
• Maintained inventory control

Graphic Designer at Digital Vision

• United Arab Emirates
• January 2002 to January 2003